Daniel Martinez
Carpentersville,Il
Summary
Customer Service Representative bringing my best skills in vocal and written communication, active listening and analytical problem-solving skills. Makes customers experience more enjoyable and efficient, with building relationships with patrons at the workplace.
Overview
3
3
years of professional experience
Work History
Deli Associate
Jewels Osco
08.2023 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats to precise prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Communicated efficiently with my team to get our job done when rushes of customers would come in.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made sure clients were happy with the service by having a positive attitude and creating a relationship with them.
Member Service Representative
Harper Health And Recreation
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focused on making sure the clients were happy.
- Provided great service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained my best quality of service and showed professionalism when handling clients.
- Sold memberships after successfully building relationships with customers, and offering tours around our facility.
operator
Laser Center Corporation
07.2022 - 01.2023
- I was responsible for knowing how to operate a computer to go to a site in order to save jobs when done and call material from the main distribution center in the middle of the facility
- Also had to help others if they needed carrying heavy scrap metal and had to know how to download programs to run and be able to cut the pieces certain ways the customers wanted
- I learned how to operate a CNC machine and communicate with people when I needed help, and learned how to help others when they were in need.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
cook
Lou Malnati's
03.2021 - 07.2022
- At Lou Malnati’s I would lead in making the pizzas during the afternoon shift, also sometimes would rotate stations so I would be on the pantry side of the kitchen and work in that station for the day, would keep all tickets organized so I wouldn’t lose track of where I was
- I had to be vocal and speak with managers and my coworkers, communication was the biggest aspect about the job. Because without it we wouldn't be able to run the business successfully.
- Also, making sure my space is organized and clean, clean space makes for a clear mind.
Education
High School Diploma -
Dundee-Crown Highschool
Carpentersville, ILAssociate of Science - Computer Science
Harper College
Palatine, IL06.2025
Skills
- Customer Engagement
- Call center experience
- Data entry
- Complaint Handling
- Customer service expertise
- Problem-Solving
- Computer Skills
- Effective Communication
- Strong empathy
Languages
Spanish
Native or Bilingual
Timeline
Deli Associate
Jewels Osco
08.2023 - Current
Member Service Representative
Harper Health And Recreation
03.2023 - Current
operator
Laser Center Corporation
07.2022 - 01.2023
cook
Lou Malnati's
03.2021 - 07.2022
High School Diploma -
Dundee-Crown Highschool
Associate of Science - Computer Science
Harper College
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