Summary
Overview
Work History
Education
Skills
Affiliations
Quote
Timeline
Generic

Shelly Palmer

Customer service support
Payson,IL

Summary

Dedicated professional with experience at Walmart and the Northeast Correctional Center. Proven expertise in customer engagement, enhancing satisfaction rates through effective communication. Recognized for implementing efficient stocking procedures, significantly reducing restock time while maintaining a safe and organized environment. Committed to excellence in all tasks.

Overview

23
23
years of professional experience

Work History

Deli Associate

Walmart
09.2015 - Current

Run freight ensuring rotation of food

Prepare food

Help customers

Correctional Officer

Northeast Correctional Center
11.2004 - 09.2015
  • Supervised inmate activities to ensure compliance with institutional regulations and safety protocols.
  • Conducted regular security checks to identify potential risks and maintain a safe environment.
  • Implemented de-escalation techniques to manage conflicts and reduce incidences of violence.
  • Vehicle patrol
  • Got paperwork ready for outcount

Overnight Stocker

Walmart
10.2002 - 11.2004
  • Organized and stocked merchandise in designated areas to optimize product visibility and accessibility.
  • Monitored inventory levels, ensuring timely replenishment of stock to maintain optimal store operations.
  • Collaborated with team members to implement efficient stocking procedures, reducing restock time significantly.
  • Trained new staff on proper stocking techniques and safety protocols, enhancing team performance and compliance.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Education

Quincy High School
Quincy, IL
05.2001

Skills

  • Customer engagement
  • Stock rotation
  • Workplace safety
  • Inventory rotation
  • Order taking accuracy
  • Conflict resolution
  • Conflict mediation
  • Sales expertise
  • Retail store support
  • Professional telephone demeanor
  • Prioritization
  • Customer satisfaction measurement
  • Relationship building
  • Critical thinking
  • Customer service
  • Office equipment proficiency
  • Complaint handling
  • Team development
  • Call management
  • Active listening
  • Customer relations

Affiliations

Girl scout troop leader for four years

Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Deli Associate

Walmart
09.2015 - Current

Correctional Officer

Northeast Correctional Center
11.2004 - 09.2015

Overnight Stocker

Walmart
10.2002 - 11.2004

Quincy High School
Shelly PalmerCustomer service support