DANIEL MAY
Portland
Summary
Dynamic management professional with a proven track record of leading teams to achieve exceptional results. Expertise in fostering collaboration, enhancing operational efficiency, and driving measurable outcomes through strategic planning and process improvement. Recognized for adaptability in meeting evolving organizational needs while cultivating a culture of accountability and excellence. Committed to leveraging strong analytical problem-solving skills, relationship-building abilities, and a focus on employee engagement to elevate team performance and contribute to overall company success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Skilled utility professional with strong proficiency in meter reading and data collection. Known for reliability, adaptability, and results-driven approach. Strong focus on team collaboration, ensuring accuracy, and effective communication. Capable of maintaining safety standards and addressing customer inquiries efficiently.
Overview
26
26
years of professional experience
Work History
Assistance Manager
Jiffy Lube
Portland, Oregon
10.2021 - Current
- Directed daily operational activities, guaranteeing compliance with established safety protocols and service quality standards.
- Developed and delivered comprehensive training sessions to enhance staff proficiency in automotive services and elevate customer service standards.
- Managed inventory levels, optimizing stock management to support operational needs.
- Developed training programs to enhance team skills and performance metrics. Trained junior technicians on best practices for lube services and customer interaction.
- Managed and motivated employees to be productive and engaged in work.
- Coordinated and prioritized tasks to meet established deadlines effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Performed detailed inspections of vehicles to identify maintenance needs and proactively address potential issues.
Lead, Payment Processing
Portland General Electric Co.
Portland, Oregon
09.2010 - 04.2020
- Production Lead directing, supervising, and training staff while resolving work issues
- Troubleshoot and remedy reported customer maintenance issues
- Enter online-payments, research and remedy payments processing errors
- Resolve payment issues received from TCC representatives
- Change Agent Representative working low risk and routine issues to improve workflow
- Manage and support changes in workplace technology, workforce productivity
- Provide excellent communications between management and department team members
- Support daily operations via prioritizing staff workloads, responding to customers, and undertaking those tasks necessary to provide smooth running operations
- Process and deposit mail-in payments within PGE and OSHA regulatory guidelines
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Loaded and unloaded shipments, ensuring accuracy in product handling.
- Maintained clean and organized work areas to promote safety standards.
- Collaborated with team members to optimize workflow and enhance productivity.
Lead, Meter Reader/Cross-Training
Portland General Electric Co.
Gresham, OR
10.2007 - 09.2010
- Collected and recorded meter readings accurately to ensure timely billing processes.
- Conducted routine inspections of meters to identify and resolve malfunctions or discrepancies.
- Maintained comprehensive logs of meter readings and service requests for operational efficiency.
- Collaborated with utility services to address customer inquiries regarding meter readings and usage.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Manager, Floor/Concessions
Century Theatres
Portland, Oregon
03.2002 - 04.2007
- Manager responsible supervising activities of theater’s largest income producing department
- Supervise, schedule, and train employees
- Establish production and income goals for staff
- Provide excellent customer service and maintain loyal customers
- Efficiently communicate with management and departments for seamless operations
- Track and order concession stock
- Process computerized invoices and complete profit and usage; manage profit or loss
Sales Representative
Gap
Portland, Oregon
07.2000 - 09.2002
- Provide friendly and conscientious customer service
- Operate six key register
- Consistently accomplish company's monthly goals for credit cards quotas
- Merchandizing, stocking, and inventory management
Education
High School Diploma -
Tigard High School
Tigard, Oregon06-1999
Skills
- Service excellence
- Strategic team guidance
- Organizational time strategies
- Analytical decision-making
- Verbal and written communication
- Critical thinking for problem-solving
- Staff training and development
- Cross-functional teamwork
- Operations management
- Conflict resolution
- Workforce management
Timeline
Assistance Manager
Jiffy Lube
10.2021 - Current
Lead, Payment Processing
Portland General Electric Co.
09.2010 - 04.2020
Lead, Meter Reader/Cross-Training
Portland General Electric Co.
10.2007 - 09.2010
Manager, Floor/Concessions
Century Theatres
03.2002 - 04.2007
Sales Representative
Gap
07.2000 - 09.2002
High School Diploma -
Tigard High School