Daniel McLain
Summary
Versatile Field Service Professional skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
20
20
years of professional experience
Work History
Field Service Technician
Equipment Depot
12.2023 - Current
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Field Service Technician
Westfalia Technologies Inc
12.2021 - 10.2023
- Interface with customer daily, providing daily reports and owning follow up actions
- Coordinate business information between Customer, Sales, Engineering and other Departments
- Maintaining a close professional relationship with all customers
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Improved equipment uptime by conducting and coordinating regular preventive maintenance and timely repairs.
Quality Engineer
Baron Machine Company
10.2021 - 12.2021
- Developing and implementing quality control systems
- Monitoring and analyzing quality performance
- Developed customized testing protocols to ensure adherence to industry standards and regulations.
- Collaborating with operations managers to develop and implement controls and improvements
- Ensuring that workflows, processes, and products comply with safety regulations
- Investigating and troubleshooting product or production issues
- Developing corrective actions, solutions, and improvements
- Reviewing codes, specifications, and processes.
Field Service Technician
Juelch Technical Services
02.2021 - 10.2021
- Successfully worked on the turnaround 2021 at the MIRO refinery
- General processing of technical problems in the refinery sector
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Senior Reliability Maintenance Engineering Technician
Amazon Frankenthal
11.2020 - 02.2021
- Role model health & safety best practices and monitor those around them to ensure they follow the example they set
- Demonstrated SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building
- Coached and mentored the technicians on shift
- Supported the line manager and supervised the shift in their absence
- Provided high levels of equipment availability to the internal customers
- Supported project completion on time and within budget by consistently meeting deadlines for assigned tasks.
- Supported continuous improvement of systems in a standard manner across the EU network
- Developed and maintained a good working relationship across all levels in the organization
- Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics
- Management of contractors.
Project Coordinator / Maintenance Supervisor
Oiltanking Germany GmbH & Co. KG
12.2011 - 11.2020
- Support in the planning and implementation of projects of various sizes
- Technical advice to the management
- Elimination of system faults with subsequent RCA
- Implementation of own projects in the field of new construction, maintenance, repairs and conversions.
- Management of contractors / contractor evaluation
- On-site inspections with contractors regarding range of work and preparation of quotations
- Part of the risk assessment team.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Precision Mechanic, Head of Shipping
microjet GmbH
06.2007 - 12.2011
- Mechanical parts production according to drawings with conventional and controlled machines
- Independent installation of complete lubrication systems with hydraulic and pneumatic components according to layout drawings
- Integration of the pneumatic and hydraulic components into the electrical control of the lubrication systems
- Assembly of complete subassemblies and assemblies
- Independent execution of production orders from picking the required parts to the final product
- Final inspection of products ready for shipment according to quantity and design
- Handling of the complete shipping process
- Receipt and control of incoming goods
- Inventory management for various commercial products
- Active support in parts purchasing for manufacturing.
Education
German Industrial Master Craftsman's Degree in Precision Mechanics -
Carl-Benz School
Karlsruhe, Germany03.2011
Vocational / technical degree in Engineering -
Carl- Benz -School
Karlsruhe, Germany05.2004
Skills
- Team Leadership
- Organizing & Managing Skills
- Planning & Decision Making
- Problem Solving Skills
- Technical analysis
- Project Management
- Customer training
- Communication skills
- Root cause analysis
- Project management
Assessments
- Basic mechanical knowledge, Proficient, 07/01/21
- Project timeline management, Proficient, 02/01/23
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Field Service Technician
Equipment Depot
12.2023 - Current
Field Service Technician
Westfalia Technologies Inc
12.2021 - 10.2023
Quality Engineer
Baron Machine Company
10.2021 - 12.2021
Field Service Technician
Juelch Technical Services
02.2021 - 10.2021
Senior Reliability Maintenance Engineering Technician
Amazon Frankenthal
11.2020 - 02.2021
Project Coordinator / Maintenance Supervisor
Oiltanking Germany GmbH & Co. KG
12.2011 - 11.2020
Precision Mechanic, Head of Shipping
microjet GmbH
06.2007 - 12.2011
German Industrial Master Craftsman's Degree in Precision Mechanics -
Carl-Benz School
Vocational / technical degree in Engineering -
Carl- Benz -School
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