DANIEL McLAUGHLIN

Healthcare professional with a Doctor of Psychology (PsyD) and extensive experience supporting patient care, behavioral health services, healthcare operations, and multidisciplinary provider teams. Experienced working within complex healthcare systems across outpatient behavioral health, integrated care, hospital admissions, crisis services, and substance use treatment settings. Skilled in care coordination, healthcare operations, stakeholder collaboration, insurance processes, quality service delivery, and interdisciplinary communication. Brings a systems-focused perspective informed by managing high-volume patient caseloads, collaborating across provider disciplines, improving patient access workflows, and understanding how operational decisions impact patient outcomes, provider effectiveness, and organizational performance. Currently pursuing New York psychology licensure while seeking opportunities in healthcare administration, operations, program management, and healthcare leadership.

Professional with extensive background in mental health, adept at therapeutic techniques, psychological assessment, and evidence-based interventions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for empathy, analytical skills, and effective communication, ensuring comprehensive patient care and support.

• Managed an active outpatient caseload of approximately 30–35 patients per week while balancing clinical, administrative, and documentation responsibilities.
• Collaborated with multidisciplinary teams including psychiatrists, psychologists, psychiatric nurse practitioners, therapists, and administrative staff to support coordinated patient care and operational effectiveness.
• Partnered with front-desk and administrative teams to improve scheduling workflows, patient outreach processes, and overall patient access to care.
• Contributed to workflow discussions focused on optimizing appointment utilization, reducing scheduling inefficiencies, and improving continuity of care.
• Participated in a patient access initiative designed to reduce wait times and improve access to services for individuals experiencing suicidal ideation.
• Experienced using Epic and AMD electronic health record systems for clinical documentation, care coordination, scheduling workflows, and patient management.
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Regularly consulted with colleagues and multidisciplinary providers regarding complex cases, treatment planning, risk management, and healthcare service delivery.
• Developed a systems-level understanding of how provider workflows, scheduling practices, documentation requirements, and patient access processes impact organizational performance and patient outcomes.