Karena Boyd
Vicksburg,USA
Summary
Healthcare manager with expertise in operational efficiency and team leadership in clinical environments. Proven track record in managing practice operations, formulating policies, and utilizing patient feedback to enhance quality. Focused on fostering a compassionate atmosphere that emphasizes patient safety and satisfaction.
Overview
13
13
years of professional experience
Work History
Manager of Clinical Services
Grace Health of Battle Creek
04.2022 - Current
- Oversaw daily business and clinical operations, establishing goals and performance standards while managing annual budget and supervising 30+ employees.
- Implemented care and efficiency improvements, enhancing office operations and patient experience.
- Performed continuous process improvements to streamline day-to-day business operations and patient and employee satisfaction.
- Conducted root cause analyses to identify and address operational issues.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Leveraged patient and employee feedback.
- Assisted patients with resource needs such as housing, clothing, food, and addressing safety concerns.
- Participated in the Safe Environment Team.
- Attended various webinars and meetings that pertain to Federally Qualified Health Centers.
Physician Practice of Operations Manager
Ascension Borgess Cancer Center
Kalamazoo, MI
11.2020 - 04.2022
- Assisted with opening a brand-new oncology/hematology practice and building.
- Managed operations of three oncology and hematology locations, ensuring effective team collaboration.
- Implemented care and operational improvements to enhance overall practice efficiency and patient care.
- Collaborated with medical and administrative personnel to foster a patient-centered and compassionate practice environment.
- Utilized patient feedback to drive continuous process improvements, enhancing daily operations and patient satisfaction.
- Developed policies and procedures for effective practice management.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, and standards of performance.
- Built relationships with physicians to create a steady referral pipeline.
Medical Assistant/Scheduling Manager
West Michigan Cancer Center
Kalamazoo, MI
06.2013 - 01.2021
- Oversaw business and clinical activities by establishing goals, objectives, performance standards, and policies while managing annual budget and supervising 15+ employees.
- Utilized patient feedback to implement process improvements that enhanced business operations and increased patient satisfaction.
- Ensured compliance with OSHA and HIPAA regulations.
- Facilitated resolution of regulatory compliance issues by coordinating with relevant departments.
- Contributed to achieving meaningful use and MACRA compliance through collaboration with healthcare teams.
Education
Bachelor of Science - Healthcare Management
South University
Savannah, GA01-2021
Medical Assistant Certificate - Medical Assisting
Everest Institute
Kalamazoo, MI08-2006
Skills
- Healthcare operations
- Clinical leadership
- Communication
- Meeting facilitation
- Patient engagement
- Patient safety
- Patient care
- Problem solving
- Care coordination
- Policy writing
- Policy development
- Budget management
- Budget oversight
- Resource allocation
- Staff management
- Staff scheduling
- Employee performance evaluations
- Scheduling optimization
- Performance improvement
- Leadership development
- Clinical quality management
- Clinical supervision
- Direct patient care
- Infection prevention and control
- Immunizations
- Clinical operations
- Regulatory compliance
- Team collaboration
- Stakeholder management
- Quality improvement
- Conflict resolution
- Effective communication
- Communication skills
- Healthcare operations
- Strategic planning
- Collaborative skills
- Healthcare administration
- Medical ethics knowledge
- Patient relations
- Healthcare management
- Budget management
- Meeting facilitation
- Organizing staff schedules
- Budget oversight
- Employee performance evaluations
- Patient care
- Patient engagement
- Immunizations
- Clinical operations
- Communication
Timeline
Manager of Clinical Services
Grace Health of Battle Creek
04.2022 - Current
Physician Practice of Operations Manager
Ascension Borgess Cancer Center
11.2020 - 04.2022
Medical Assistant/Scheduling Manager
West Michigan Cancer Center
06.2013 - 01.2021
Bachelor of Science - Healthcare Management
South University
Medical Assistant Certificate - Medical Assisting
Everest Institute