Daniel Medina
The Bronx,NY
Summary
Daykie Medina, an 18-year-old resident of 351 Huntington Avenue, Bronx, NY 10465, possesses 1 year and 6 months of dedicated experience working in a taxi call center, specifically focused on providing assistance to elderly clients. Fluent in both English and Spanish, Daykie demonstrates strong communication skills. Currently on the verge of graduating from the High School of Language and Innovation on June 26, 2024, he combines practical experience with academic achievement. Contact Daykie at daykie02@gmail.com or 917-741-1752.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Agape Transportation
361 E Gunhill RD
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree - Marketing
HIgh School of Language And Innovation
925 Astor Avenue 06.2024
Skills
- Data Entry
- Call Control
- Customer Service
- Report Preparation
- Customer Relationship Management
- Quality Assurance
- Complaint Resolution
- Interpersonal Skills
- Appointment Scheduling
- Communicating With Clients
- Answering Questions
- Problem-Solving Skills
- Fluent in Spanish and English
- Customer Support
- Call Center Operations
- Resolving Issues
- Training Experience
- Customer Communications
- Inbound Phone Call Management
- Verbal and Written Communication
Affiliations
- basketball
- styling
- collecting shoes
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Call Center Representative
Agape Transportation
08.2022 - Current
No Degree - Marketing
HIgh School of Language And Innovation