Daniel Medrano Granados
Providence
Summary
Dynamic and detail-oriented professional with experience at Lucky Dog Tavern, excelling in time management and guest relations. Proven ability to enhance customer satisfaction through exceptional service and effective team collaboration. Recognized for maintaining high cleanliness standards and training new staff, contributing to a positive dining atmosphere and efficient operations.
Overview
2
2
years of professional experience
Work History
Busser
Lucky Dog Tavern
10.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Assisted in inventory management, ensuring adequate supplies of cleaning materials and tableware were available.
- Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted with bussing tables and cleaning up spills.
Food Runner
Lucky Dog Tavern
10.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Increased customer satisfaction with quick and courteous food delivery.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Associate of Applied Science - Fire Science
Community College of Rhode Island
Warwick, RI06-2028
High School Diploma -
360 High School
182 Thurbers Ave, Providence, RI 0290506-2022
Skills
- Time management
- Attention to detail
- Clear communication
- Table bussing
- Team collaboration
- Cleaning procedures
- Decision-making
- Safety awareness
- Professional appearance
- Guest relations
- Inventory management
- Restaurant etiquette
- Food safety
- Training and coaching
- [Language] fluency
- Menu memorization
Accomplishments
- Efficiency in Fast-Paced Environments: Demonstrated strong ability to handle high-volume, fast-paced shifts while maintaining a positive attitude and providing exceptional customer service.
- Team Support: Provided critical support to servers, kitchen staff, and management, contributing to an overall reduction in wait times and an increase in customer satisfaction.
- Problem-Solving: Quickly and effectively addressed any issues with orders or service, ensuring guest satisfaction and minimizing disruptions.
- Guest Satisfaction: Consistently received positive feedback from guests for attentive service, contributing to improved overall dining experiences.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Busser
Lucky Dog Tavern
10.2022 - Current
Food Runner
Lucky Dog Tavern
10.2022 - Current
Associate of Applied Science - Fire Science
Community College of Rhode Island
High School Diploma -
360 High School
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