Daniel Mentzer
Operations Manager
Carlisle,PA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Ross Distribution Center
Carlisle, PA
03.2018 - Current
- Since approximately March of 2018 till present day I have been operating the 3 Sort UID area.
- 3 Sort UID has seen major growth since 2018.
- Started out with 4-6 associates , and currently has 8-12 associates .
- Through observations, coaching, and accountability I believe I have increased quality, and volume being produced in 3 Sort UID .
- Partnering with the Trouble team I have successfully learned how to Identify, and resolve trouble to help ensure quality merchandise is sent to our stores.
Operations Supervisor
Ross Distribution Center
Carlisle, PA
09.2017 - 02.2018
- Operated dd's PTS and Shipping area through Peak Season of 2017 into 2018.
- Coached associates through observations, and PUMP process to achieve maximum performances.
- Held associates accountable whenever necessary by following the corrective process, and partnering with HR whenever it was needed.
- Through daily walk throughs, and a strong team of employees doing there part I maintained a clean and safe work area.
- I partnered with the LP safety team whenever necessary to address any unsafe issues.
- Worked with IC/QA and the utility workers to ensure all aging or troubled merchandise got inducted into the PTS area in a timely manner.
Operations Supervisor
Ross Distribution Center
Carlisle, PA
04.2016 - 08.2017
- Successfully completed the S.I.T. program.
- Started as a Marking/Repack Supervisor in 3 Sort.
- Learned strong communications skills with the Management team to ensure PTS area was getting enough work, and with the UID area to ensure I had enough work for the night.
- Also communicated with Hotel to make sure we had enough Repack built to achieve the daily Put Up plan for Hotel.
- Gained a strong understanding of UPH, and how to plan based on how many employees were present for that day.
- Did daily 5s walks, and maintained a safe and clean work area.
- Executed weekly safety topics, and addressed any unsafe acts on the spot.
- Worked on trouble and aging on a daily basis to ensure merchandise got to the store on time.
DC Trainer
Ross Distribution Center
Carlisle, PA
01.2014 - 03.2016
- Learned almost all the functions of the warehouse, and trained new hires on the proper processes.
- Conducted orientations for new hires.
- Learned the importance of employee retention.
- Helped to ensure new associates were placed in the proper positions.
- Taught new hires about Blue Chip bonus, and performance expectations.
- Coached new hires on P.U.M.P. to help them understand how to reach the expectations.
Unit ID
Ross Distribution Center
Carlisle, PA
06.2013 - 12.2013
- Cross-trained in Shoe UID.
- Changed job title to UID, and cross-trained in all the UID areas in the building.
- Inspected merchandise insuring the proper counts, and correct merchandise was received.
- Learned trouble codes, marking pay variables, UID pay variables, and when to apply them.
- Created receipts by following the style done process.
Shoes Receiver
Ross Distribution Center
Carlisle, PA
01.2013 - 05.2013
- Worked unloading trailers as a member of a 2-4 person team, sorting merchandise, and palletizing merchandise.
- Used the RF scanner to verify appointments, open and close trailers, and enter total cartons received.
- Manually recorded all production on a timesheet.
Education
Associate of Arts - Business
Keystone Technical Institute
Harrisburg, PA05.2015
Skills
- Training Management
- Policy Development and Enforcement
- Staff Scheduling
- Quality Assurance
- Mathematical Calculation and Reasoning
- Cost Reduction
- Records Organization and Management
- Assignment Delegation
- Verbal and Written Communication
- Decision Making
- Goal Setting
- Focus and Follow-Through
- Employee Motivation
- Team Leadership
Accomplishments
- Successfully completed MAP training.
- Completed the DE&I course on LMS.
Completed the following LMS courses:
- Building the Foundation for an Effective Team
- Developing a Successful Team
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Handling Team Conflict
- Making an Impact with Non-verbal Communication
- Working Remotely and Effectively
- Contributing as a Virtual Team Member
- Leading a Cross-functional Team
- Strategies for Building a Cohesive Team
- Being an Effective Team Member
- Effective Team Communication
- Managing Pressure and Stress to Optimize Performance
- Coaching Techniques That Inspire Coachee to Action
- Keeping Your Coachee Committed and Accountable
- Polishing Your Feedback Skills
- Gaining a Positive Perspective on Feedback
Timeline
Operations Supervisor
Ross Distribution Center
03.2018 - Current
Operations Supervisor
Ross Distribution Center
09.2017 - 02.2018
Operations Supervisor
Ross Distribution Center
04.2016 - 08.2017
DC Trainer
Ross Distribution Center
01.2014 - 03.2016
Unit ID
Ross Distribution Center
06.2013 - 12.2013
Shoes Receiver
Ross Distribution Center
01.2013 - 05.2013
Associate of Arts - Business
Keystone Technical Institute
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