Daniel Metcalf
Gilbert,AZ
Summary
Dedicated Security Officer who worked at HonorHealth and Trident Security. Skilled in access control and conflict de-escalation. Expertly enforced security protocols, ensuring safety for all, while delivering exceptional customer service. Proficient in report writing and emergency response, consistently maintaining a secure environment and effectively collaborating with law enforcement during incidents.
Overview
16
16
years of professional experience
Work History
Security Officer
HonorHealth
10.2014 - 03.2025
- Enforced security protocols to ensure safety of patients, staff, and visitors. Greeted and provided professional customer service for patients and visitors
- Conducted regular patrols inside and out of hospital premises to maintain a secure environment and to be a visible deterrent.
- Collaborated with law enforcement and emergency services during incidents.
- Wrote detailed, concise reports of all incidents that took place using the Omnigo Report System.
- Responded promptly to alarms or calls for assistance from hospital staff, deescalating tense situations and/or restraining violent patients. Escorted staff for safety.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility using Evolv Technology.
Security Officer
Trident Security
01.2009 - 07.2014
- Implemented access control measures, verifying credentials for all individuals entering premises in a gated housing community
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Education
Associate of Science - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZ08-2002
Skills
- Security unarmed guard license
- Access control
- Patrol operations
- Report writing
- Superior customer service
- Emergency response
- Security screenings
- Conflict de-escalation
Accomplishments
Served full time in the U.S.Army from 1993-96 and discharged honorably with decoration.
Timeline
Security Officer
HonorHealth
10.2014 - 03.2025
Security Officer
Trident Security
01.2009 - 07.2014
Associate of Science - General Studies
Maricopa Community Colleges, Mesa Community College
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