SHANIYAH JONES

Provide customer service to our clients by carrying out safety and security procedures, site-specific policies, and, when appropriate, emergency response activities. Respond to incidents and critical situations in a calm, problem-solving manner. Conduct regular and random patrols around the business and perimeter. Worked as a special event officer. Patrolled the premises and checked surveillance feeds consistently. Responded to alarms and emergency situations with quick and decisive action, maintaining composure under pressure. Conducted thorough security checks, including bag inspections and use of metal detectors, to prevent weapons and contraband from entering premises. Utilized excellent communication skills to enforce security policies, provide directions to visitors, and diffuse potential conflicts.

Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently. Transporting cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at designated express docks, mail, and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated functions. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Provided exceptional customer service at the front end, including assisting customers during checkout. Handled cash register operations and bagging groceries. Performed daily opening and closing procedures, such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

**MEAT SERVICE COUNTER TEAM MEMBER*

April 2020 - September 2020

• Managed the meat counter, ensuring a fresh and appealing display by maintaining the quality, rotating products, and managing stock levels.
• Balanced cash drawers at the end of each shift. Collaborated with team members to meet customer needs and maintain high standards.