Daniel Moore
Charleston,United States
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
7
7
years of professional experience
Work History
Customer Care Manager
PulteGroup, Inc
Charleston, United States
03.2024 - Current
- Identified potential opportunities for cross-selling or upselling services or products to customers.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Implemented strategies to improve customer experience, retention, and loyalty.
Plumbers
Blitch plumbing
Charleston, United States
01.2023 - 03.2024
- Prepared project bids and gathered parts, labor and equipment needed for projects.
- Recommended measures to improve maintenance methods and equipment performance.
- Reviewed blueprints and building codes to determine details and procedures for work.
- Read blueprints accurately to determine dimensions of piping required for installation projects.
Firefighter
City of Goose Creek Fire Department
Goose Creek, South Carolina
08.2022 - 03.2023
- Conducted fire drills at schools and businesses.
- Informed and educated local community members about fire prevention and safety.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Water and Fuels Systems Maintenance
United States Air Force
Fairchild AFB, United States
07.2018 - 07.2022
- Performed preventative maintenance on electronic systems to ensure optimal performance and reliability.
- Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.
- Developed documentation for all repairs performed on electronic systems.
- Maintained detailed records of equipment repairs and replacements.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Team Leader; Fairchild Air Force Base Honor Guard
United States Air Force
WA, United States
06.2019 - 05.2020
- Served as team leader for Air Force Base Honor Guard
- Responsible for the accountability, drill, discipline, personal appearance, and academic proficiency of all members of the team
- Ensured that proper standards of personal appearance and maintenance of individual equipment are maintained by all team members
- Led state team in the presentation of folded flags to family members of deceased Air Force veterans
- Provided coaching and feedback on employee performance, encouraging professional development.
- Offered training and support to keep team members motivated and working toward objectives.
- Managed conflict resolution within the team to maintain a positive work environment.
Education
Masters of Business Administration - Business Administration
The Citadel, The Military College of South Carolina
Charleston, SC05.2025
Masters of Executive Leadership - Executive Leadership
Liberty University
08.2021
Bachelors of Science - Fire Science Arson Investigation
University of New Haven
New Haven, CT05.2018
Skills
- Customer experience improvement
- Training and mentoring
- Inter-department collaboration
- Report preparation
- Customer relations
- Research and due diligence
- Account management
Military Service
United States Air Force, United States, E4, 07/01/18, 07/01/22
Timeline
Customer Care Manager
PulteGroup, Inc
03.2024 - Current
Plumbers
Blitch plumbing
01.2023 - 03.2024
Firefighter
City of Goose Creek Fire Department
08.2022 - 03.2023
Team Leader; Fairchild Air Force Base Honor Guard
United States Air Force
06.2019 - 05.2020
Water and Fuels Systems Maintenance
United States Air Force
07.2018 - 07.2022
Masters of Business Administration - Business Administration
The Citadel, The Military College of South Carolina
Masters of Executive Leadership - Executive Leadership
Liberty University
Bachelors of Science - Fire Science Arson Investigation
University of New Haven