Daniel Mora
Santa Paula,CA
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with tailored consultations and regular check-up calls to ensure clarity and build successful relationships. Consistently recognized for initiative, desire to go above and beyond what is required of job description, and success increasing profitability. Dedicated and dependable relationship-builder with exceptional empathy skills, superior work ethic, and insatiable drive to learn, grow, and excel in future endeavors.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Formalwear Manager
Men's Wearhouse
Thousand Oaks, CA
03.2019 - 03.2020
- Exceeded rental goals and accomplished business objectives by inspiring staff and promoting premium product lines.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and rental targets.
- Opened and closed store independently when needed and prepared nightly deposit.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Associate
Men's Wearhouse
Thousand Oaks, CA
07.2018 - 03.2019
- Described and explained details about suit, tie, shirt, shoe, and accessory options to inform customers and guide purchasing decisions.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Assisted sales and management team when needed to build "Stacks" in order to help the customer in visualizing their outfit and the versatility provided in what we suggest.
- Enrolled customers in "Perfect Fit" loyalty program, explaining incentives and perks prior to checkout.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Saint Bonaventure High School
Ventura, CA 08.2012 - 05.2016
Associate of Arts - Political Science
Ventura College
Ventura, CA 08.2016 - 12.2018
Bachelor of Arts - Psychology With Focus in Mental Health
Southern New Hampshire University
Hooksett, NH 12.2020 - Current
Skills
Strategic selling
Relationship-Building
Multi-line phone proficiency
Organization and planning
Filing and data input
75 WPM typing speed
Microsoft Office Suite competency
Timeline
Bachelor of Arts - Psychology With Focus in Mental Health
Southern New Hampshire University
12.2020 - Current
Formalwear Manager
Men's Wearhouse
03.2019 - 03.2020
Customer Service Associate
Men's Wearhouse
07.2018 - 03.2019
Associate of Arts - Political Science
Ventura College
08.2016 - 12.2018
High School Diploma -
Saint Bonaventure High School
08.2012 - 05.2016