DANIEL MORA
Spring Hill,FL
Summary
U.S. Air Force Veteran and accomplished operations leader with over 7 years of diverse experience in aviation maintenance, passenger services, and airport operations. Recognized for cultivating safety-centric cultures and effectively managing multimillion-dollar assets while optimizing performance through strategic planning and data-driven decision-making. Expertise in staff development, budget oversight, and cross-functional communication ensures adherence to regulatory compliance at all levels. Highly proficient in Microsoft Office and operational reporting, consistently maintaining excellence under demanding schedules.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
Dnata
Tampa, FL
12.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Streamlined ground operations, contributing to overall increase in flight on-time performance.
- Collaborated daily with 4 international airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Managed daily loading schedules for optimal use of resources and timely deliveries.
Ticket/Gate Agent/TCO
Virgin Atlantic Airways
Tampa, FL
12.2024 - Current
- - Maintained a 98% operational accuracy rate in compliance with international airline procedures
- - Supported VIP boarding and special service operations, demonstrating excellence under pressure
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Passenger Services Supervisor
Prospect Airport Services
Tampa, FL
07.2024 - 04.2025
- - Led frontline operations and supervised passenger handling teams consisting of 30+ employee's for on-time flight performance
- - Implemented staff onboarding and compliance training to ensure regulatory readiness
- - Reduced gate delays by optimizing team task assignments and boarding flow procedures
- - Managed high-stress customer interactions and coordinated with airline representatives
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
Aircraft Maintenance Technician
U.S. Air Force
MacDill AFB, FL
07.2016 - 04.2020
- - Maintained $50M+ worth of aircraft and support equipment, achieving zero-loss audit results
- - Led fueling and maintenance operations during deployment, supporting 2,000+ missions with 86M lbs of fuel handled
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Achieved high levels of aircraft availability, scheduling and performing preventive maintenance.
- Participated in regular safety meetings, contributing valuable input based on personal experiences working on various types of aircraft systems.
- Consistently met or exceeded performance metrics related to repair turnaround times, contributing to overall operational efficiency.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Collaborated with cross-functional teams to identify areas for process improvement and implement necessary changes.
Education
Bachelor of Science - Aviation Business Administration
Embry-Riddle Aeronautical University
Daytona Beach, FL04-2027
Bachelor of Science - Business Administration And Management
Pasco-Hernando State College
New Port Richey, FL12-2026
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL11.2022
Associate of Applied Science - Aeronautical Engineering
CCAF
Tampa, FL04.2020
Skills
- Proficient in Microsoft Office Suite
- VSTerm, Snapp, Halo expertise
- FAA safety compliance
- Ground support operations
- Workplace safety coordination
- Client relations management
- Team management
- Adaptation to weather conditions
Certification
- Drivers License
- SIDA Badge
- NMAT Certification, DNATA/HCAA
- FIS Certification, DNATA/HCAA
- Certified TCO (Turnaround Coordinator), Virgin Atlantic
- Certified K-Loader, DNATA
Timeline
Ramp Agent
Dnata
12.2024 - Current
Ticket/Gate Agent/TCO
Virgin Atlantic Airways
12.2024 - Current
Passenger Services Supervisor
Prospect Airport Services
07.2024 - 04.2025
Aircraft Maintenance Technician
U.S. Air Force
07.2016 - 04.2020
Bachelor of Science - Aviation Business Administration
Embry-Riddle Aeronautical University
Bachelor of Science - Business Administration And Management
Pasco-Hernando State College
Associate of Arts -
Pasco-Hernando State College
Associate of Applied Science - Aeronautical Engineering
CCAF
CORE COMPETENCIES
- Safety-Centric Leadership
- Asset & Financial Management
- Staff Training & Succession
- Regulatory & Policy Compliance
- Strategic Operational Coordination
- KPI & Performance Analytics
- Budgeting & Forecasting
- Cross-Department Communication
- Microsoft Office Proficiency