Daniel Mora
Medford
Summary
Customer-focused professional with expertise in service delivery and relationship management. Committed to enhancing customer experiences and improving operational workflows. Experienced in retail and delivery services, skilled in time management and problem resolution, with a track record of fostering partnerships to elevate service quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restore Associate
Rogue Valley Habitat for Humanity Restore
Medford
12.2022 - Current
- Guided customers in selecting and purchasing home improvement items, enhancing their shopping experience.
- Restocked and organized merchandise on sales floor, improving visual appeal and accessibility for customers.
- Processed donations efficiently, ensuring accurate pricing for resale items.
- Trained new staff on store procedures and product knowledge to improve service quality.
- Management of services for Fleet vehicles
- Operated company vehicles to ensure timely pickups and donor satisfaction.
- Stands in as Management when needed.
- With the relationships I have built with business partners, (Lowe's, Ashley’s Furniture) I have amplified quantity and quality of donations.
Delivery Driver
Ashley Furniture Warehouse
Medford
09.2021 - 10.2022
- Operated delivery vehicle to transport furniture to customer locations.
- Loaded and secured furniture items in delivery truck for safe transport.
- Collaborated with warehouse staff to ensure timely order fulfillment.
- Inspected vehicle daily for maintenance needs and safety compliance.
- Demonstrated product features to enhance customer understanding.
- Upselling products on site for a better customer experience
- Problem solving on site due to defective products or incorrectly ordered items
- Operated forklifts and pallet jacks to move inventory efficiently.
- Sorted and organized products in designated warehouse areas.
General Construction Laborer
Dan Williams Construction
Banks
11.2007 - 04.2018
- Facilitated site preparation and cleanup for diverse construction projects, contributing to efficient project progression.
- Demolished old structures using hammers, crowbars, jackhammers and chisels.
- Operated hand and power tools for tasks such as framing and roofing.
- Loaded and unloaded materials, ensuring proper handling and storage.
- Maintained equipment and tools, ensuring readiness for daily operations.
- Aided skilled tradespeople with specialized tasks, enhancing workflow and project quality on-site.
- Listened to customers'' design needs and ideas to make them a reality.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06-2001
Skills
- Customer service
- Client relationship management
- Client engagement
- Effective communication
- Problem solving
- Creative problem solving
- Attention to detail
- Time management
- Multitasking
- Employee training
- Vehicle maintenance
- Bilingual communication
- Self-motivated
- Basic knowledge of computers and software
- Relationship building
Certification
- Forklift operator
Timeline
Restore Associate
Rogue Valley Habitat for Humanity Restore
12.2022 - Current
Delivery Driver
Ashley Furniture Warehouse
09.2021 - 10.2022
General Construction Laborer
Dan Williams Construction
11.2007 - 04.2018
High School Diploma -
Glencoe High School