Esteban Casillas
San Angelo,TX
Summary
Accomplished Supervisor with a proven track record at CG Homes Inc., enhancing team productivity and customer satisfaction. Expert in bilingual communication and staff management, I excel in relationship building and workplace safety. My strategic approach led to significant process improvements, demonstrating a commitment to excellence and a keen attention to detail.
Overview
8
8
years of professional experience
Work History
Restore Associate
Habitat for Humanity
08.2022 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Worker
Counter Fitting Concepts
05.2022 - 07.2022
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Supervisor
Self Employed / CG Homes Inc.
06.2017 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Worker
A1 Plumbing
08.2019 - 11.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
No Degree - Marketing Management
Howard College
Big Spring, TXSkills
- Customer service
- Time management
- Attention to detail
- Workplace safety
- Relationship building
- Courteous and professional
- Training and mentoring
- Staff management
- Heavy lifting
Languages
Spanish
Native or Bilingual
Interests
- DIY and Home Improvement
- Woodworking
- Camping
- Kayaking
- Volunteering
- metal working
- Blacksmithing
Timeline
Restore Associate
Habitat for Humanity
08.2022 - 12.2024
Worker
Counter Fitting Concepts
05.2022 - 07.2022
Worker
A1 Plumbing
08.2019 - 11.2019
Supervisor
Self Employed / CG Homes Inc.
06.2017 - 04.2022
No Degree - Marketing Management
Howard College
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