Daniel Morency
Whitney,TX
Summary
Strategic leader with expertise in staff recruitment, mentoring, and performance management. Cultivates vendor relationships and enhances customer loyalty through superior service. Directs cross-functional teams to improve service delivery and customer satisfaction while implementing performance management strategies to optimize operational efficiency.
Overview
31
31
years of professional experience
Work History
Director of shop operations
Swift Transportation
Lancaster, TX
02.2003 - 03.2026
- Overseen operations for central region comprising 13 shops and 5 offsite locations supporting 100+ employees.
- Directed cross-functional teams to enhance service delivery and elevate customer satisfaction.
- Recruited and mentored staff, ensuring consistent high performance across all functions.
- Collaborated with senior leadership to establish long-term growth objectives for key company initiatives.
- Analyzed data to identify opportunities enhancing operational performance metrics.
- Facilitated departmental meetings to assess progress on strategic initiatives and align priorities.
- Cultivated strong vendor relationships to secure favorable terms for services and supplies.
- Addressed customer inquiries promptly, fostering strong relationships and client retention.
Owner/Operator
Morency's Automotive
Irving, Texas
01.1995 - 02.2004
- Managed daily operations of automotive service shop, ensuring timely service delivery.
- Coordinated staff and vehicle repair scheduling, optimizing workflow and reducing wait times.
- Oversaw customer service, enhancing satisfaction and fostering customer loyalty.
Education
High School Diploma - General High School Curriculum
Hug High
03-2026
Skills
- Operational efficiency
- Budget management
- Performance management
- Leadership development
- Leadership effectiveness
- Leadership development
- Employee development
- Process enhancement
- Client relations
- Resolving conflicts
- Budget management
Detailed References
- Will Cicalla, Owner, Big Wheels Body shop, 682-365-3893
- Cedrick Shorter, Regional Leader, Swift, 832-786-0863
- Dave Anderson, Service leader, Swift, 219-614-2696
- Justin Flinchbaugh, Service leader, Swift, 814-758-1366
- Tom Payton, Service leader, Swift, 956-794-1119
Timeline
Director of shop operations
Swift Transportation
02.2003 - 03.2026
Owner/Operator
Morency's Automotive
01.1995 - 02.2004
High School Diploma - General High School Curriculum
Hug High