Daniel Moreno
Minot,ND
Summary
Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
16
16
years of professional experience
Work History
Store Owner
Self-employed
Orlando, FL
03.2020 - 01.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided training for employees on product knowledge and customer service techniques.
- Ensured compliance with state and local laws regarding business operations.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Determined pricing for products or services based on costs and competition.
- Planned promotional campaigns for new products or specials.
- Increased business by developing new marketing and promotional strategies.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Kept records for production, inventory, income, and expenses.
- Created a unique shopping experience for customers by providing personalized service.
Intel Analyst
U.S. Army
01.2013 - 09.2018
- Developed and presented many analytical and projects to service members ranging in rank from Private to Brigadier General
- Efficiently engaged in shop customer service while enabling soldiers to process in and out of the Army
- Organized systems in order to proficiently obtain Secret and Top Secret clearances for new Service Members as well as service members whose clearances have expired
- Managed over $1 million of highly sensitive equipment resulting in zero loss over an 18 month period of time
Shift Leader
Auntie Anne's
Brooklyn, NY
01.2011 - 01.2013
- Acquired new customers daily by offering samples or giving deals to potential clients with a persuading and welcoming attitude
- Supervised a crew of up to 5 in daily operations, including evaluation and discipline resulting in a company record for productivity
- Accounted for all revenue within the store including delivering of profits to a financial center at end of the day.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Assisted in training new employees on shift operations.
Crew Member
Pizza Hut
Stuttgart, Germany
01.2008 - 01.2009
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained safe food handling practices to prevent germ spread.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Colonial High School
Orlando, FL06-2011
Some College (No Degree) - Small Business Management
Valencia College
Orlando, FLSkills
- Efficiently engaged in shop customer service while enabling soldiers to process in and out of the Army
- Sales Management
- Inventory Control
- Store Maintenance
- Organized systems in order to proficiently obtain Secret and Top Secret clearances for new Service Members as well as service members whose clearances have expired
- Business Marketing
- Customer Service
- Business Planning
Affiliations
- 2019-2024 Softball coach and player
Accomplishments
- Military recognition medals such as Army Achievement medal.
Timeline
Store Owner
Self-employed
03.2020 - 01.2024
Intel Analyst
U.S. Army
01.2013 - 09.2018
Shift Leader
Auntie Anne's
01.2011 - 01.2013
Crew Member
Pizza Hut
01.2008 - 01.2009
High School Diploma -
Colonial High School
Some College (No Degree) - Small Business Management
Valencia College