Daniel Moreno
Atlanta,GA
Summary
Outgoing Mobile Expert offering 12 years of expertise in fast-paced retail environments. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
11.2012 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Organized promotional events within the store to attract new customers and increase brand awareness within the community.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Conducted regular audits of display merchandise, ensuring accurate pricing information was displayed clearly for customers'' benefit.
Education
Bachelor of Arts - Marketing
University of West Georgia
Carrollton, GA05.2012
Skills
- Staff Training and Development
- Retail Operations
- Sales Strategies
- Strategic Planning
- Compliance understanding
- Customer Relationship Management (CRM)
- Sales Growth
- Performance reviewing
- Product Merchandising
- Inventory and Stocking
Accomplishments
- Winner Circle
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Mobile Expert
T-Mobile
11.2012 - Current
Bachelor of Arts - Marketing
University of West Georgia