Mychael Clark
Dublin
Summary
Dynamic professional with a proven track record at LA Fitness, excelling in sales strategy development and staff management. Achieved significant business growth through effective training and relationship building. Expert in optimizing operations and enhancing team performance, driving results while fostering a collaborative environment. Committed to delivering exceptional client experiences.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Knowledgeable Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
11.2023 - Current
- Assisted customers with mobile device inquiries and service options.
- Provided technical support for mobile device setup and troubleshooting.
- Collaborated with team members to maintain a positive store environment.
- Conducted product demonstrations to enhance customer understanding of features.
- Assisted in identifying customer needs and recommending tailored mobile solutions.
- Provided expert product knowledge to customers, enhancing overall shopping experience.
- Trained new staff on product information and sales techniques to foster team success.
- Achieved sales targets by staying updated on the latest mobile products and trends.
- Boosted accessory sales by showcasing complementary products alongside primary devices.
- Educated customers on device features, benefits, and proper usage for optimal results.
Operations Manager
FedEx
11.2022 - 11.2023
- Streamlined operational processes to enhance efficiency and reduce delays in workflow.
- Coordinated cross-departmental communication to improve project collaboration and information flow.
- Trained team members on standard operating procedures to ensure compliance and safety standards.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Developed schedules to allocate resources effectively, ensuring timely completion of tasks.
- Oversaw daily operations, maintaining consistent quality control across all service areas.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
General Manager
LA Fitness
01.2018 - 11.2023
- Implemented process improvements that enhanced team performance and operational efficiency.
- Managed budgeting and financial forecasting to optimize resource allocation and profitability.
- Established key performance indicators (KPIs) to monitor progress and achieve organizational goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelor of Arts - Public Relations & Marketing Communications
Ohio Dominican University
Columbus, OH05-2017
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Client relationship management
- Sales strategy development
- Sales operation
Accomplishments
Top 10% Mobile Sales Expert at T-Mobile out of 26,000 employees.
Generated over 1.5 million in sales revenue at LA Fitness year over year 2018-2020.
Top GM of Northeast region 2019 (La Fitness)
Timeline
Mobile Expert
T-Mobile
11.2023 - Current
Operations Manager
FedEx
11.2022 - 11.2023
General Manager
LA Fitness
01.2018 - 11.2023
Bachelor of Arts - Public Relations & Marketing Communications
Ohio Dominican University
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