Agustin Guerra

• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.
• Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
• Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
• Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
• Collaborated with team members to achieve monthly sales targets.
• Recognized with numerous accolades, notably securing the Winners Circle yearly award twice, in 2017 and again in 2023.
• Received more than 10 Winner's Circle quarterly awards.
• Consistently ranked among top performers of the company.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

• Expedited resolution of service-related issues by coordinating closely with various departments such as supply chain management and logistics teams.
• Collaborated with cross-functional teams, ensuring seamless communication and project execution for client satisfaction.
• Contributed valuable insights during product development meetings, leading to improvements
• Delivered consistent growth in monthly sales and service metrics.
• Performed consistent follow-ups for both sales and service needs.

Managed ticket transactions via phone calls.

Delivered exceptional customer support via telephone.