Jameer S. Mckenzie
Queens,United States
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
Valley Stream, NY
03.2020 - Current
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
- Diagnosed issues with cell phone performance, technical operations and specific applications.
- Educated customers about policies, contracts and payment amounts.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Developed and maintained a trusting relationship with clients by providing empathetic listening and understanding.
- Experienced on Slack system
Insert Machine Operator
The New York Times
Flushing, NY
10.2021 - 01.2023
- Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
- Examined printed copy for correct ink density, position on paper and registration.
- Maintained adequate productivity by setting and enforcing deadlines.
- Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for.
- Circulated creative folders and obtained sign-offs to maintain efficient production flow.
Marketing Assistant
Fast Trac
Falls Church, VA
06.2019 - 11.2019
- Coordinated with vendors to complete projects according to schedule and specifications.
- Wrote professional business correspondence, set up spreadsheets and created presentations.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Collaborated with team to forecast based on sales and product profitability.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Maintained accurate records of all tasks completed by the team.
- Act as a liaison between patients, clinical operations, and healthcare providers while taking ownership of the patient experience.
Education
Certificate - TESOL
International Open Academy
Online03.2019
Master of Business - Business Administration and Management
New Amsterdam Technical Institute
Guyana09-2013
High School Diploma -
School of The Nations
Guyana08.2009
Skills
- Quality control analysis
- Microsoft Office
- Problem resolution
- Organization
- Active listening
- Written Communication
- Relationship Building
- Team Collaboration
- Honest and Dependable
- Self Motivation
- Attention to Detail
- Client Relationship Development
- Multitasking
- Professionalism
Timeline
Insert Machine Operator
The New York Times
10.2021 - 01.2023
Mobile Expert
T-Mobile
03.2020 - Current
Marketing Assistant
Fast Trac
06.2019 - 11.2019
Certificate - TESOL
International Open Academy
Master of Business - Business Administration and Management
New Amsterdam Technical Institute
High School Diploma -
School of The Nations