Gisell Estrada
Mendota,CA
Summary
Quality Assurance Technician at Tomatoes with a strong focus on quality control and regulatory compliance. Enhanced product standards through detailed inspections and process improvements. Developed exceptional customer service skills as a Mobile Expert, ensuring high levels of client satisfaction. Dedicated to driving excellence in quality assurance initiatives.
Overview
4
4
years of professional experience
Work History
Mobile Expert
Metro by T-Mobile
Mendota, CA
08.2021 - 03.2022
- Processed sales transactions with precision using point-of-sale systems.
- Advised customers on optimal models based on budget and features.
- Delivered customer service and technical support for mobile devices, tablets, and wireless products.
- Enhanced interpersonal skills to facilitate effective customer assistance in a supportive environment.
English Tutor
California Teaching Fellows
Mendota, CA
03.2022 - 02.2023
- Evaluated student success through quizzes and tests upon unit completion.
- Delivered constructive feedback on strengths and weaknesses to facilitate student growth.
- Fostered positive learning environments to enhance language skills and social development.
- Engaged with diverse age groups to enhance employability and interpersonal skills.
Quality Assurance Technician
Tomatoes
Firebaugh, CA
07.2024 - 08.2025
- Performed detailed inspections of products to ensure compliance with quality standards.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Recommended changes in procedures or specifications when necessary.
After-School Tutor
Sylvan Learning
Los Angeles, CA
08.2024 - 05.2025
- Guided students in developing critical thinking skills and problem-solving techniques.
- Established clear expectations for behavior and performance to foster a positive learning environment.
- Provided one-on-one instruction to assist students in mastering course material.
Education
Associate of Science - Liberal Arts And Behavioral Sciences Minor in Bus
West Hills Community College
Firebaugh 06-2023
Some College (No Degree) - Finance And Law (minor in Real Estate)
California State University, Los Angeles
Los Angeles CASkills
- Quality control
- Product inspection
- Test documentation
- Procedure improvement
- Specification analysis
- Regulatory compliance
- Customer service
- Data entry
- Record maintenance
- Technical support
- Production scheduling
- Performance testing
- Auditing
- Lab equipment maintenance
- Raw materials testing
- Consulting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
After-School Tutor
Sylvan Learning
08.2024 - 05.2025
Quality Assurance Technician
Tomatoes
07.2024 - 08.2025
English Tutor
California Teaching Fellows
03.2022 - 02.2023
Mobile Expert
Metro by T-Mobile
08.2021 - 03.2022
Associate of Science - Liberal Arts And Behavioral Sciences Minor in Bus
West Hills Community College
Some College (No Degree) - Finance And Law (minor in Real Estate)
California State University, Los Angeles
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