Arjeniz Raygoza
Suisun City,CA
Summary
Dynamic retail professional with extensive experience at T-Mobile, excelling in customer relations and mobile troubleshooting. Proven leadership in driving sales goals and managing inventory effectively. Skilled in account management and device setup, fostering strong client relationships while enhancing overall customer satisfaction. Recognized for delivering exceptional service and achieving top performance metrics.
Overview
23
23
years of professional experience
Work History
Mobile Expert
T-Mobile
Vacaville, California
06.2024 - Current
- Delivered customer service and technical support for mobile devices, tablets, and other wireless products.
- Supported T-Mobile customers with wireless plan, device, and feature selections.
- Showed smartphones, tablets, and accessories during in-store consultations.
- Completed activations, upgrades, and account updates through sales systems.
- Provided clear answers to billing, service, and device setup inquiries, enhancing customer understanding.
- Recommended add-ons and protection plans tailored to individual customer needs.
- Processed payments, transactions, and order completion at point of sale.
- Addressed and resolved customer complaints regarding mobile device experiences in a timely manner.
- Guided customers to model choices that fit budget limits and desired features.
- Followed company policy for customer service standards during inquiries and complaints.
- Helped customers set up new devices and move data from old devices.
- Monitored sales trends to stay current on new technologies and products.
- Welcomed customers and identified needs.
- Kept current on sales, promotions, return policies, and security practices.
Maid
Merry Maids
Vacaville, California
03.2023 - 06.2024
- Sanitized bathrooms, including sinks, toilets, showers, tubs, countertops, mirrors, and floors.
- Cleaned kitchen counters, wiped cabinets, and swept and mopped floors.
- Followed Merry Maids residential cleaning standards in client homes.
- Maintained Merry Maids residential cleaning standards while servicing client homes.
- Delivered thorough cleaning of kitchens, bathrooms, and living areas with approved products.
- Assisted with cleaning kitchens, bathrooms, and living areas with approved products.
- Swept and mopped hardwood floors.
- Vacuumed carpets, rugs, and upholstery with company equipment.
AT&T Expert
Best Buy
Fairfield, CA
03.2016 - 01.2023
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Supported end-users with network and device troubleshooting and diagnosis.
- Checked work orders and communicated with prior shift to assess work needs for day.
- Answered calls per shift to assist with customer questions and concerns.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
Assistant Store Manager
AT&T CellularWorld
Napa, CA
09.2014 - 03.2016
- Complete monthly training courses. • Monitored and enforced store sales and personal goals to drive performance. • Conducted rate plan analysis to optimize customer offerings. • Management of personal and business accounts. • Assisted in technical troubleshooting. • Developed and maintained residual clientele relationships to enhance customer loyalty.
Assistant Store Manager
Dollar Tree
Suisun, CA
04.2014 - 09.2014
- Handled key inventory tasks and controlled losses.
• Monitor, track and enforce store sales goals and personal sales
goals.
• Management of personal and business accounts.
• Troubleshooting for customers.
• Built residual clientele relationships. - Managed daily AT&T CellularWorld store operations and sales floor coverage.
- Coached retail team on wireless plans, device features, and customer service.
- Resolved customer concerns and escalated complex wireless issues.
Store Manager
Blockbuster LLC
05.2007 - 08.2013
- Lead a store-management team that contributed to the district achieving top honors in company’s overall profitability in 2009.
- Led all store operations to maximize revenue and customer experience
- Coordinated and provided training to new store managers in the district
- Managed Blockbuster store operations, staff schedules, and daily opening procedures.
- Trained associates on customer service, rentals, returns, and sales floor standards.
- Resolved customer concerns using Blockbuster service policies and store guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed daily banking activities such as deposits and withdrawals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager
Hollywood Video
09.2003 - 05.2007
- Supported inventory control measures and delivered strong customer service, contributing to district shrinkage below .01% in 2006.
- Coordinated community charity drives for Travis AFB and Children’s Miracle Network.
- Built personal interest in technology, music, and cinema.
- Kept ongoing interest in technology, music, and cinema.
- Planned staff schedules to maintain coverage during peak traffic periods.
- Trained team members on POS register use and store procedures.
- Tracked inventory for movies, games, and retail products.
- Handled customer complaints related to late fees, exchanges, and account questions.
Education
AAS - Certified Computer Design
Silicon Valley College
Fremont, CA01-2005
High School Diploma -
Armijo High School
Fairfield, CA06-2003
Skills
- Software proficiency: Photoshop and Illustrator
- Leadership and conflict resolution
- Problem-solving strategies
- Inventory control and management
- Customer relations and engagement
- Coaching and development
- Budget planning expertise
- Retail merchandising techniques
- Device setup and troubleshooting
- Sales systems and analysis
- Point of sale transactions
- Account management
- Merchandising Retail
- Management software
- Device setup
- Sales systems
- Mobile troubleshooting
- POS transactions
- Account management
- Sales analysis
References
References
References available upon request.
Languages
- English: Written and Spoken
- Spanish: Spoken
- English
- Spanish
Timeline
Mobile Expert
T-Mobile
06.2024 - Current
Maid
Merry Maids
03.2023 - 06.2024
AT&T Expert
Best Buy
03.2016 - 01.2023
Assistant Store Manager
AT&T CellularWorld
09.2014 - 03.2016
Assistant Store Manager
Dollar Tree
04.2014 - 09.2014
Store Manager
Blockbuster LLC
05.2007 - 08.2013
Store Manager
Hollywood Video
09.2003 - 05.2007
AAS - Certified Computer Design
Silicon Valley College
High School Diploma -
Armijo High School