Dayneshia Gant
Memphis,TN
Summary
Dynamic Mobile Expert at T-Mobile with a proven track record in enhancing customer engagement and driving sales through effective upselling techniques. Skilled in mobile device management and real-time communication features, I excel in resolving customer inquiries and complaints, ensuring a positive experience while staying ahead of industry trends.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Millington, TN
06.2025 - Current
- Assisted customers in selecting mobile devices and plans tailored to individual needs.
- Demonstrated product features and functionalities, enhancing customer understanding and engagement.
- Collaborated with team members to resolve customer inquiries efficiently and effectively.
- Maintained up-to-date knowledge of new mobile technologies and industry trends.
- Supported inventory management by monitoring stock levels and facilitating replenishment orders.
- Engaged with customers through proactive outreach, promoting special offers and services.
- Contributed to achieving store sales targets through effective upselling techniques.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Sales Advisor
Best Buy
Cordova, TN
11.2024 - 05.2025
- Assisted customers in product selection, enhancing their purchase experience through knowledgeable recommendations.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Maintained product displays and inventory organization, ensuring a visually appealing store environment.
- Responded to customer inquiries, providing timely information and resolving issues effectively.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in training sessions, quickly adapting to new products and services offered by the company.
- Analyzed customer feedback to identify trends and suggest improvements for service delivery.
- Supported promotional events, engaging customers to drive awareness of new products and offers.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
Member Service Representative
Prime Therapeutics LLC
Memphis, TN
11.2023 - 11.2024
- Assisted members with inquiries regarding prescription benefits and plan details.
- Processed member requests for medication refills and prior authorizations efficiently.
- Educated members on available health programs and resources to enhance understanding.
- Collaborated with cross-functional teams to resolve complex member issues effectively.
- Maintained accurate records of member interactions in CRM system for consistent follow-up.
- Contributed to training sessions for new representatives on best practices and systems usage.
- Enhanced member satisfaction through proactive problem-solving and timely responses to concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Business Account Executive
Verizon
Memphis, TN
04.2022 - 03.2023
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Identified client needs through comprehensive product assessments and consultations.
- Coordinated cross-functional teams to deliver tailored solutions for business accounts.
- Streamlined account management processes, improving response times and service delivery.
- Developed strategic presentations to effectively communicate product benefits to stakeholders.
- Analyzed market trends and competitor strategies to inform sales tactics and approaches.
- Trained junior team members on best practices for client engagement and account management.
- Implemented feedback mechanisms to continuously improve client interactions and service offerings.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Provided sales forecasts within Number% accuracy each quarter and each year for long-term strategic planning.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Member Service Representative
Orion Federal Credit Union
Memphis, TN
02.2020 - 10.2020
- Improved workflow efficiency by streamlining communication between departments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Educated and engaged customers with new bank products and services.
Customer Support Specialist
AT&T Mobility
Memphis, TN
08.2016 - 08.2018
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Utilized CRM software to track and manage customer interactions, enhancing service consistency.
- Collaborated with cross-functional teams to address complex issues, improving overall customer satisfaction.
- Trained new team members on customer service protocols and best practices, fostering a knowledgeable workforce.
- Developed knowledge base articles to streamline information access for both customers and staff.
- Conducted regular assessments of service metrics to ensure adherence to quality standards and protocols.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Education
High School Diploma -
Messick Adult High School
Memphis, TNSkills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Real-time communication features
- Java expertise
- Performance optimization strategies
- Strong communication and interpersonal skills
- Customer service
- Relationship building
- Sales and promotions
- Sales records management
- Microsoft applications proficiency
- Product and service sales
- Merchandise receiving and handling
- Retail metrics and goals
- Team leadership
- Goal driven
- POS software
- Documentation and reporting
- Computer proficiency and Microsoft office
Timeline
Mobile Expert
T-Mobile
06.2025 - Current
Sales Advisor
Best Buy
11.2024 - 05.2025
Member Service Representative
Prime Therapeutics LLC
11.2023 - 11.2024
Business Account Executive
Verizon
04.2022 - 03.2023
Member Service Representative
Orion Federal Credit Union
02.2020 - 10.2020
Customer Support Specialist
AT&T Mobility
08.2016 - 08.2018
High School Diploma -
Messick Adult High School