Zayia Harrison
Middleburg
Summary
Dynamic Mobile Expert with T-Mobile, recognized for exceeding sales targets and delivering exceptional customer service. Proficient in mobile device management and offline storage techniques, I foster long-term relationships through tailored solutions. My expertise in real-time communication features and collaborative teamwork drives store performance and enhances customer satisfaction.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
Fleming Island, Fl
12.2021 - Current
- Provided exceptional customer service by assessing customer needs and recommending suitable wireless products, services, and accessories.
- Surpassed monthly sales targets for device accessories, insurance, and service plans.
- Informed customers about mobile technology, data plans, promotions, and account features to enhance overall satisfaction.
- Executed processing of activations, upgrades, trade-ins, and account changes with precision using internal systems.
- Addressed customer concerns regarding billing issues and technical troubleshooting with professionalism and efficiency.
- Cultivated in-depth product knowledge of smartphones, tablets, wearable devices, and emerging wireless technologies.
- Facilitated collaboration among team members to enhance store performance.
- Oversaw store presentation to align with company standards, focusing on merchandising, inventory management, and loss prevention.
- Cultivated long-term customer relationships through proactive follow-ups and tailored service.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL06.2021
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Real-time communication features
Timeline
Mobile Expert
T-Mobile
12.2021 - Current
High School Diploma -
Lincoln High School