Steven Ortiz
Windermere,FL
Summary
Results-oriented Wireless Sales Associate with 2 years of experience driving sales in dynamic retail environments.
Smooth and tactful sales professional, experienced in pitching calling plans and technology, as well as responding to customers' inquiries.
Dedicated to ensuring customer satisfaction and reaching sales objectives. Reliable team player, with a positive attitude and excellent knowledge of the communications industry.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
01.2021 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Exceeded assigned sales target consistently by building rapport with customers and identifying upselling opportunities.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Developed strong rapport with customers and created positive impression of business.
- Sent multiple leads to AE's ready for closing with detailed information and potential for growth.
Door to Door Salesman
Pure Light Solutions
01.2020 - 01.2021
- Increased sales and revenue by building strong rapport with customers and recommending my appropriate product based on their needs.
- Developed relations with new customers by actively engaging and highlighting the benefit of our product.
- Developed in-depth knowledge of product offerings, creating the ability to answer customer questions and tailor solutions to individual needs, leading to a increase in upsells.
Education
Associate of Science - Electrical Technology
Southern Technical College
12-2025
High School Diploma -
West Orange Highschool
Winter Garden, FL01.2018
Skills
- Mobile device management
- Offline storage techniques
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Customer assistance
- Excellent people skills
- Goal oriented
- Relationship building
Timeline
Mobile Expert
T-Mobile
01.2021 - Current
Door to Door Salesman
Pure Light Solutions
01.2020 - 01.2021
Associate of Science - Electrical Technology
Southern Technical College
High School Diploma -
West Orange Highschool
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