Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Goodrich

Rochester,NY

Summary

Motivated and enthusiastic individual seeking an entry-level IT Specialist position to kick-start a career in the field of information technology. Eager to learn and contribute to a dynamic IT team.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
Rochester, NY, NY
11.2018 - Current
  • Commission based Mobile Sales
  • Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
  • Troubleshooting Android, IOS, and IoT devices
  • Educate customers on the Cloud, and cloud services
  • Troubleshoot Cloud errors and data recovery
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Assisted customers in setting up new devices and transferring data from old to new devices.
  • Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
  • Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
  • Diagnosed software issues on mobile devices using troubleshooting techniques.
  • Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
  • Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
  • Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
  • Recommended additional accessories or services that would complement the customer's device experience.
  • Advised customers on which model best suits their needs based on budget constraints and desired features.

Department Manager, Dog Trainer

Petco
Santa Barbara, CA
08.2011 - 02.2018
  • Maintained frequently changing client schedules
  • Managed complete customer experience from new customers to existing customers
  • Managed and mentored employees in a matrix organization
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Managed inventory of over 10,000 SKU's while maintaining a shrink to a minimum

Education

Associates of Arts - Finance & Economics

Santa Barbara City College
Santa Barbara, CA

Skills

  • Android
  • BIOS Configuration
  • Computer Building
  • Computer Networking
  • DHCP
  • Familiarity with SaaS and cloud computing
  • Goal-driven
  • Hardware Modification
  • Hardware, Software, and Mobile Device Troubleshooting
  • High Proficiency in Verbal and Written Communication
  • IOS
  • Java Knowledge
  • Linux
  • Mac OS
  • Microsoft Applications Proficiency
  • Mobile Device Management
  • Operating Systems
  • Problem-Solving Abilities
  • System Administration
  • Systems, Network, and Mobile Device Configuration
  • Task Prioritization
  • Teamwork and Collaboration
  • Time Management
  • Water Cooling
  • Windows

Certification

  • Google IT Support, 04/01/24, Google IT Support specialist, encompassing basic computing, networking, operating systems, system administration, and cybersecurity.
  • Akamai Network Engineering (in progress)

Timeline

Mobile Expert

T-Mobile
11.2018 - Current

Department Manager, Dog Trainer

Petco
08.2011 - 02.2018

Associates of Arts - Finance & Economics

Santa Barbara City College

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Joseph Goodrich