Summary
Overview
Work History
Education
Skills
Timeline
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Franklin Fink

Norwich,CT

Summary

Dynamic Mobile Expert with a proven track record at T-Mobile, and Verizon excelling in advanced troubleshooting and customer relationship management. Recognized for enhancing teamwork and fostering a positive work culture while effectively resolving technical issues. Skilled in Android and iOS data transfer, demonstrating strong leadership and multitasking abilities to achieve client satisfaction.

Outgoing Wireless Sales Associate offering 10 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

10
10
years of professional experience

Work History

Mobile Expert

T-Mobile
01.2023 - 08.2025
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Certified Verizon Consultant

Best Buy
10.2015 - 01.2023
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Education

High School Diploma -

Norwich Free Academy
Norwich, CT
06-2000

Skills

  • Android
  • IOS
  • Data Transfer
  • Advanced Trouble Shooting
  • Multi Tasking
  • Leadership and Development

Timeline

Mobile Expert

T-Mobile
01.2023 - 08.2025

Certified Verizon Consultant

Best Buy
10.2015 - 01.2023

High School Diploma -

Norwich Free Academy