Trajan Bent
Hyattsville,MD
Summary
Results-driven individual with a solid track record in delivering quality work Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Hyattsville, MD
07.2019 - Current
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Analyzed customer feedback reports to identify areas where improvements can be made in terms of product design or functionality.
- Performed quality assurance tests to evaluate the performance of newly released mobile products before being sold to consumers.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Computed purchases and received and processed cash or credit payment.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
Education
Some College (No Degree) - General Studies
University of Maryland Global Campus
Hyattsville, MDSkills
- Sales strategies
- Technical support
- Customer service
- Device configuration
- Data analysis
- Troubleshooting techniques
- Quality assurance
- Mobile security best practices
- Strong communication and interpersonal skills
- Microsoft applications proficiency
- Retail software proficiency
- Point of sale systems
- Adaptable and flexible
- Conflict resolution
- Problem-solving
- Java expertise
- Cross-platform proficiency
- Product demonstrations
- Product knowledge
Certification
- Google IT support professional Certification
Timeline
Mobile Expert
T-Mobile
07.2019 - Current
Some College (No Degree) - General Studies
University of Maryland Global Campus