Gary Satterfield
Laughlin
Summary
Dynamic Mobile Expert with proven skills in product demonstration, technical support, and customer service. Committed to enhancing customer satisfaction and driving sales through effective coaching and relationship management.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
Bullhead City
01.2024 - Current
- coached new staff on sales strategies and product expertise.
- Demonstrated products through hands-on experiences for customers.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Mobile Expert
T-Mobile, Custom Wireless
Bullhead City
01.2023 - 01.2024
- Assisted customers with device selection and plan options.
- Resolved customer inquiries and technical issues efficiently.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
Store Manager
Laughlin Self Storage
Laughlin
01.2022 - 09.2022
- Managed daily store operations and ensured compliance with safety protocols.
- Oversaw facility maintenance and coordinated repairs with service providers.
- Prepared monthly reports on sales figures, expenses, profits.
Mobile Expert
T-Mobile, Custom Wireless
Bullhead City
06.2020 - 01.2022
- Resolved customer inquiries and technical issues efficiently.
- Recommended additional accessories or services that would complement the customer's device experience.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
Mobile Sales Associate
Gowireless
Bullhead City
04.2017 - 06.2020
- Demonstrated how to use mobile devices, including downloading apps and setting up accounts.
- Processed returns and exchanges in accordance with store policy.
- Completed customer transactions using a POS system.
Mail Carrier
USPS
Laughlin
07.2014 - 04.2017
- Delivered mail to residential and commercial routes daily.
- Sorted incoming and outgoing mail efficiently for distribution.
- Verified accuracy of addresses before delivering packages.
Education
High School Diploma -
Douglas County High School
Douglasville, GA06-2000
Skills
- Product demonstration
- Technical support
- Sales strategies
- Customer service
- Device troubleshooting
- Customer relationship management
Timeline
Mobile Expert
T-Mobile
01.2024 - Current
Mobile Expert
T-Mobile, Custom Wireless
01.2023 - 01.2024
Store Manager
Laughlin Self Storage
01.2022 - 09.2022
Mobile Expert
T-Mobile, Custom Wireless
06.2020 - 01.2022
Mobile Sales Associate
Gowireless
04.2017 - 06.2020
Mail Carrier
USPS
07.2014 - 04.2017
High School Diploma -
Douglas County High School