OUSSAMA KHOUDI
Brooklyn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches.
Overview
6
6
years of professional experience
Work History
Mobile Sales Expert
T-Mobile
Staten Island
07.2025 - Current
- Certified Mobile Expert, demonstrating advanced knowledge of wireless technology, device features, and service plans.
- Consistently achieve and exceed sales targets through consultative selling and strong product knowledge.
- Ranked among the Top 25 performers company-wide after commission metrics began tracking performance.
- Earned recognition for achieving high sales performance and ensuring customer satisfaction through effective client interactions.
- Delivered expert customer service while selling mobile devices, plans, and accessories, significantly enhancing customer experience in a high-traffic retail environment.
- Developed long-term customer relationships by identifying needs and recommending tailored mobile solutions, contributing to repeat business and customer loyalty.
- Maintain high standards of professionalism, teamwork, and operational excellence in a fast-paced retail environment.
Lounge Manager
The Attic Hookah Cafe
Brooklyn
02.2020 - Current
- Supervised staff to deliver exceptional customer service to guests.
- Resolved customer complaints efficiently, fostering strong customer relationships.
- Maintained accurate records of sales transactions and employee timecards to ensure financial integrity.
- Monitored inventory levels and ordered supplies.
- Provided training and guidance to new employees on proper operation procedures.
- Collaborated with vendors to ensure timely delivery of goods and services.
- Developed and maintained a high level of cleanliness and sanitation standards in all areas of the lounge.
- Ensured compliance with all health and safety regulations within the lounge.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Advisor
Best Buy
Brooklyn
10.2024 - 07.2025
- Delivered exceptional sales performance by identifying customer needs, recommending appropriate products, and maximizing attachment rates for warranties and accessories.
- Driving customer satisfaction through personalized tech solutions at Best Buy, consistently exceeding sales targets while mentoring new team members in product knowledge and sales techniques.
- Passionately guiding customers through complex technology decisions, creating memorable shopping experiences that convert browsers into loyal repeat customers.
- Built strong customer relationships through attentive listening and product knowledge, enhancing customer satisfaction and loyalty.
- Streamlined tech consultations by aligning customer needs with tailored solutions, reinforcing loyalty through personalized service.
- Maintained comprehensive knowledge of product inventory, specifications, and promotions at Best Buy, enabling precise recommendations tailored to diverse customer requirements.
- Recognized as a top 3 PRD employee in Northeast region, showcasing commitment to excellence in sales and customer service.
Poll Worker
New York City Board of Elections
Brooklyn
11.2024 - 11.2024
- Oversaw voter check-in and ballot distribution for NYC Board of Elections, ensuring proper equipment setup and strict chain-of-custody protocols during November 2024 election.
- Managed voter check-in, ballot distribution, and equipment setup at polling stations for NYC Board of Elections, ensuring smooth election process during November 2024 election.
- Monitored voting machine functionality, documented procedural exceptions, and reconciled ballot counts to maintain election integrity and accurate reporting.
- Assisted diverse voters, ensuring accessibility accommodations and resolving on-site issues to foster an inclusive voting environment.
Sales Assistant - Social media content creator
La Moda Lush Boutique
Brooklyn
06.2020 - 12.2021
- Engaged consumers on social media, addressing inquiries and promoting company initiatives.
- Responded promptly to customer queries on social media accounts.
- Analyzed user feedback and comments to enhance content quality.
- Brainstormed ideas for new video concepts and stories.
- Researched trending topics related to target audience.
- Resolved customer complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Provided excellent customer service to clients in person and over the phone.
- Assisted in creating displays to promote products.
- Cultivated strong rapport with customers and followed up post-sale to encourage repeat business.
Education
Associate of Arts - Business Administration - Psychology
College of Staten Island
Staten Island, NY09-2025
Cabin Crew Certified - Aviation - Cabin Crew Operations
Algerian Cabin Crew Academy
Algeria10-2019
HIGH SCHOOL DIPLOMA -
Mohamed Mazzari
Algiers, Algeria06-2019
Skills
- Product Demonstration
- Sales
- Payment Processing
- Promotional Strategies
- Digital Engagement
- Customer Service
- Inventory Management
- Organization
- Multitasking
- Team Leadership
- Problem Solving
- Content Creation
Languages
- Arabic
- French
- Spanish
- English, Highly proficient
- Arabic, Highly proficient
- French, Highly proficient
- Spanish, Novice
Timeline
Mobile Sales Expert
T-Mobile
07.2025 - Current
Poll Worker
New York City Board of Elections
11.2024 - 11.2024
Sales Advisor
Best Buy
10.2024 - 07.2025
Sales Assistant - Social media content creator
La Moda Lush Boutique
06.2020 - 12.2021
Lounge Manager
The Attic Hookah Cafe
02.2020 - Current
Associate of Arts - Business Administration - Psychology
College of Staten Island
Cabin Crew Certified - Aviation - Cabin Crew Operations
Algerian Cabin Crew Academy
HIGH SCHOOL DIPLOMA -
Mohamed Mazzari