Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Mulhern

Kansas City,MO

Summary

Technical Sales Professional who excels at building a loyal customer base to achieve both short and long-term organization sales goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Sales Engineer

Ericsson
02.2023 - 11.2024
  • Built relationships through exceptional client service delivery and maintained productive networks to support business development.
  • Managed the Proof of Concept process, overseeing an average of 5 to 10 POCs each quarter and ensuring all deliverables were met on time.
  • Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements
  • Communicated complex sales and engineering concepts clearly and with constant customer focus to prospective users
  • Enhanced customer satisfaction levels by resolving post-sales issues promptly and professionally while maintaining open lines of communication throughout resolution efforts.

Senior Sales Engineer

T-Mobile
01.2019 - 02.2023
  • Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.

Account Executive

T-Mobile
07.2012 - 01.2019
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • South Central MVP achieving 341% to Quota in Jan 2018
  • Consistently hit quota averaging 150% to goal quarter over quarter
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Cold-called, canvassed, and obtained referrals to develop a sales pipeline.

Squad Leader

United States Marine Corp
06.2001 - 06.2005
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
  • Received Certificates of Commendation for duties in Iraq and Haiti
  • Administered monthly performance reviews for members of my squad
  • Led an infantry team of 12 members in combat operations, including providing tactical guidance.

Education

Bachelor of Science - Business Administration

University of Missouri-Kansas City
Kansas City
2010

Skills

  • Strong interpersonal skills
  • Routing and Switching
  • Post-Sales Support
  • Wireless Networking and Private Cellular
  • Solution selling
  • Cradlepoint Network Certified Expert
  • CISCO Certified Network Associate (CCENT)

Certification

CCENT Routing and Switching, CompTIA IT Fundamentals, Cradlepoint Certified Network Expert

Timeline

Senior Sales Engineer

Ericsson
02.2023 - 11.2024

Senior Sales Engineer

T-Mobile
01.2019 - 02.2023

Account Executive

T-Mobile
07.2012 - 01.2019

Squad Leader

United States Marine Corp
06.2001 - 06.2005

Bachelor of Science - Business Administration

University of Missouri-Kansas City

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Daniel Mulhern