Daniel Mulhern
Kansas City,MO
Summary
Technical Sales Professional who excels at building a loyal customer base to achieve both short and long-term organization sales goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Sales Engineer
Ericsson
02.2023 - 11.2024
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Managed the Proof of Concept process, overseeing an average of 5 to 10 POCs each quarter and ensuring all deliverables were met on time.
- Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements
- Communicated complex sales and engineering concepts clearly and with constant customer focus to prospective users
- Enhanced customer satisfaction levels by resolving post-sales issues promptly and professionally while maintaining open lines of communication throughout resolution efforts.
Senior Sales Engineer
T-Mobile
01.2019 - 02.2023
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Account Executive
T-Mobile
07.2012 - 01.2019
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- South Central MVP achieving 341% to Quota in Jan 2018
- Consistently hit quota averaging 150% to goal quarter over quarter
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cold-called, canvassed, and obtained referrals to develop a sales pipeline.
Squad Leader
United States Marine Corp
06.2001 - 06.2005
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
- Received Certificates of Commendation for duties in Iraq and Haiti
- Administered monthly performance reviews for members of my squad
- Led an infantry team of 12 members in combat operations, including providing tactical guidance.
Education
Bachelor of Science - Business Administration
University of Missouri-Kansas City
Kansas City2010
Skills
- Strong interpersonal skills
- Routing and Switching
- Post-Sales Support
- Wireless Networking and Private Cellular
- Solution selling
- Cradlepoint Network Certified Expert
- CISCO Certified Network Associate (CCENT)
Certification
CCENT Routing and Switching, CompTIA IT Fundamentals, Cradlepoint Certified Network Expert
Timeline
Senior Sales Engineer
Ericsson
02.2023 - 11.2024
Senior Sales Engineer
T-Mobile
01.2019 - 02.2023
Account Executive
T-Mobile
07.2012 - 01.2019
Squad Leader
United States Marine Corp
06.2001 - 06.2005
Bachelor of Science - Business Administration
University of Missouri-Kansas City
CCENT Routing and Switching, CompTIA IT Fundamentals, Cradlepoint Certified Network Expert
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