Daniel Nielson
Fort Wayne,IN
Summary
Highly organized and motivated account executive leader with a proven track record of cultivating strong client relationships, analyzing sales and service data, and effectively managing teams of account managers. Skilled in coordinating cross-departmental efforts to achieve strategic objectives, leveraging 9 years of experience supporting senior-level executives within a Berkshire Hathway company.
Overview
16
16
years of professional experience
Work History
Account Executive Leader
The Medical Protective Company
01.2018 - Current
- Lead a team of 13 Account Executives overseeing service and retention issues for a $70M portfolio with ~9,000 customers, including operational improvements and personnel management.
Customer Service Manager
The Medical Protective Company
06.2015 - 01.2018
- Lead a team of 6 CSRs in a fast-paced environment, covering all account complexities with diverse teaching methods.
Account Executive
The Medical Protective Company
04.2011 - 01.2018
- Managed professional liability products and services for a complex book of business, ensuring strong client retention and upholding MedPro Group’s value proposition and competitive edge.
Customer Service Representative
The Medical Protective Company
10.2008 - 04.2011
- Responded to inquiries via phone, fax, email, and imaging systems, ensuring prompt and effective service.
Education
Bachelor of Science - General Studies
Indiana University
Fort Wayne, IN05.2008
Skills
- Staff Management
- Office/Time Management
- Account Management
- Client Relationship Building
- Research and data analysis
- Interpersonal Skills
- Multitasking and Organization
Timeline
Account Executive Leader
The Medical Protective Company
01.2018 - Current
Customer Service Manager
The Medical Protective Company
06.2015 - 01.2018
Account Executive
The Medical Protective Company
04.2011 - 01.2018
Customer Service Representative
The Medical Protective Company
10.2008 - 04.2011
Bachelor of Science - General Studies
Indiana University
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