Carlos Fernandez
Fort Worth,TX
Summary
Experienced and dedicated Customer Service Representative and Trainer fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Barista
Juan Valdez Cafe
Orlando, FL
06.2024 - 09.2024
- Full Time (40+)
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista Trainer
Mecatos Colombian Bakery
Orlando, FL
02.2022 - 06.2024
- Full Time (40+)
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
Education
Technical Degree - Digital Photography
Orlando Technical College - Mid Florida Tech
Orlando, FL06-2022
Skills
- Leadership experience
- Health and safety compliance
- POS System Operation
- Sales expertise
- Latte art mastery
- Performance Improvements
- Complaint Handling
- Training Materials
- Exceptional customer service
- Cash Register Operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Fashion and Brands Photographer, Orlando, FL
(January 2021- August 2024)
Entrepreneurial business and hobby dedicated to expand ones knowledge and resourcefulness
Timeline
Barista
Juan Valdez Cafe
06.2024 - 09.2024
Barista Trainer
Mecatos Colombian Bakery
02.2022 - 06.2024
Technical Degree - Digital Photography
Orlando Technical College - Mid Florida Tech
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