Dynamic team player with proven skills in organizational leadership and training. Successfully developed new staff through effective coaching, ensuring compliance and excellence in customer service delivery in high-pressure settings.
Work History
Barista
4 Years
Starbucks | 08.2022 - Current
Prepared and served high-quality beverages in fast-paced environment.
Trained new baristas on beverage preparation and customer service standards.
Collaborated with team members to optimize workflow during peak hours.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Provided exceptional customer service, resolving any complaints promptly and maintaining a positive reputation.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Ice Cream Server
1 Year 3 Months
Sub Zero Nitrogen Ice Cream | 05.2025 - Current
Delivered exceptional customer service by efficiently serving customized ice cream creations.
Operated liquid nitrogen equipment to create fresh, made-to-order ice cream in a safe environment.
Maintained cleanliness and organization within service area to ensure compliance with health standards.
Trained new staff on operational procedures and safety protocols for ice cream preparation.
Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Assisted in inventory management, reducing waste and optimizing product usage.
Education
Bachelor of Science - Computer Science
California State University, Northridge | Northridge, CA | 05-2026
CSUN FASA Board Member
CSUN FASA PCN 40 Creative Team
High School Diploma
El Camino Real Charter High School | Woodland Hills, CA | 2022