Results-driven leader with proven expertise in managing post office operations. Strong skills in employee training, policy compliance, and deadline orientation contribute to streamlined processes and enhanced productivity.
Overview
9
9
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
South Milwaukee, WI
10.2025 - Current
Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Trained new staff on operational procedures, promoting adherence to safety protocols.
Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
Streamlined postal operations for increased productivity through effective staff training and resource allocation.
Delivery Operations Specialist
United States Postal Service, USPS
Milwaukee, WI
08.2024 - 10.2025
Analyzed operational workflows to identify areas for efficiency improvements.
Assisted in training new staff on USPS policies and operational procedures.
Monitored service performance metrics to uphold quality standards.
Conducted regular reviews of operations and identified areas for improvement.
Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Supervisor, Customer Service
United States Postal Service, USPS
South Milwaukee, WI
01.2020 - 08.2024
Supervised daily operations, ensuring efficient mail processing and delivery.
Trained and mentored staff on best practices for customer service and package handling.
Implemented process improvements to enhance workflow efficiency and reduce delays.
Monitored performance metrics, providing feedback to maintain high quality standards.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
City Carrier
United States Postal Service, USPS
South Milwaukee, WI
10.2016 - 01.2020
Delivered mail and packages efficiently to designated routes while adhering to delivery schedules.
Managed daily route planning to optimize delivery efficiency and minimize delays.
Maintained accurate records of deliveries, ensuring compliance with postal regulations.
Utilized handheld devices for tracking packages and updating delivery statuses in real-time.