Daniel O'Brien

Provide deployment, training and support of the TraCS application to over 500 police agencies across New York State. TraCS is utilized by law enforcement agencies to electronically complete/ submit enforcement and activity reports.
• Coordinate with Local Agency IT Staff for implementation/ upgrades of the TraCS application.
• Complete/ troubleshoot the installation/ setup of TraCS software (servers, workstations and laptops).
• Perform hardware repairs on workstations, laptops, printers and bar code scanners.
• Manage/ support end-user accounts and TraCS application issues.
• Assist end-user to resolve technical problems.
• Setup/ troubleshoot/ administer Oracle, MS SQL and Access databases.
• Install and troubleshoot SPIDER application.
• Install and configure IIS/ FTP for multiple server and workstation operating systems.
• Create/ conduct application and end-user testing.
• Setup/ test and troubleshoot wireless connections systems.
• Maintain inventory of equipment and software.
• Create and coordinate installation schedules.
• Arrange and conduct classroom style training to local agency policies.
• Develop training materials: FAQs, how to guides, manuals, course curriculums, CD/ DVDs.
• Setup and break down conference room technologies for vendors, presentations, training and classes.
• Engage in extensive travel throughout New York State to support the implementation and upgrades of the TraCS application.

Provide I.T. Support to all of Saratoga County NY departments (i.e. District Attorneys Office, DMV, Sheriff's department, Corrections, Public Health). Field help-desk calls/electronic-tickets from end-users for network and hardware issues. Install network switches/routers, servers, and various other rack-mounted equipment. Microsoft AZURE administration. Active Directory user-account and OU management. Switch port configuration for multiple VLANS. Monitor and maintain network security (CrowdStrike and DUO). Image, configure, and deploy PC's/laptops to County employees. Troubleshoot multiple applications and programs for each department. Provide training for end-users on network and hardware changes. Extensive Cat6 cabling and termination.

A field technician for Code Blue Geeks. Extensive travel throughout NY State to all Planet Fitness Gym locations. I work with my supervisors to respond to helpdesk tickets reported by the customer. I install, maintain, and troubleshoot a variety of IT issues. These issues include audio/Video systems, network infrastructure, security cameras, servers, routers, switches, and phone systems. I am under strict SLA's and deadlines. I report the work completed to my supervisors via Autotask documentation.

Installation and maintenance of RICOH devices. These devices are multi-functional machines which are capable of copying, printing, scanning, and faxing. I prepared the devices at the Repeat Business Systems' office and then personally deployed them to the Client' business. This involved multilayer network functionality of the devices to the clients network via IP, port, DNS, and driver configuration. Travel was extensive and deadlines were tight. Customer relation skills were highly important as well as scheduling and logistics.

nfrastrucutre subcontractor for OTDA － Albany, NY BICS support specialist for New York State OTDA/ITS. I maintained and supported a network of 76 UNIX Alpha 800 servers located in every DSS site across NY State. The system ran on a Tru64 UNIX Version 5.1B-4 platform and utilized ASU. Managing and updating this system required a proficiency in UNIX shell scripting, C programming, MicroFocus COBOL programming, and various UNIX editors. I provided technical support to the customer and BICS operators in the field. I also supported the peripheral equipment to the servers which includes UMS1500 high-speed printers, LA424 impact printers and DEC Server 90M devices. I managed a team of 8 independent field technicians located throughout NY State. I scheduled their work tickets, oversaw their performance, and assured they met their SLA's. I would report this work to upper management on a bi-weekly basis. I was also responsible for documenting, streamlining, and updating our work protocols.

Performed pc imaging and installation for nfrastructure clients such as OFT / OCFS / OTDA / DOT. I would travel to these client sites throughout NY State for large rollout projects under deadline. Point-of-Sale upgrades for nfrastructure client Steinmart. I traveled extensively across the United States to perform upgrades/installations of point-of-sale machines for Steinmart retail stores.

Personally traveled to client sites throughout NY State for various NYS agencies such as OFT, OTDA, OCFS, OMIG and DOL. Performed network surveys of these client sites. Also led network planning, installation, relocation and consolidation projects for these sites. Other tasks included network cabling/testing, PC imaging, PC rollouts, and server installs.