Nikita Golizdra

Part of the on-premise IT team, supporting Simon and Schuster headquarters along with 12 other publishers and printers at the Rockefeller Center.

Main responsibilities include:

• Supporting over 800 on-premise users and managing helpdesk pipeline
• Managing and maintaining on-premise and cloud-based Domain Controllers
• Managing OKTA SSO integrations
• Intune management
• Active Directory, Azure, O365, and Sharepoint administration
• Adobe Suite SME - direct support for more than 200 designers, illustrators, and the pre-press team
• Application support and management license distribution, patch management
• Jamf SME patch management, implementing security features, creating deployment packages for new and existing devices
• Network hardware support

Notable projects:

• Business critical hardware update for Pre-press team
• Company-wide battery health tracking
• Creating new asset management procedure

Lead IT Specialist at a mid-sized digital media, marketing, and events firm with a user base of approximately 300 people spanning across US, Europe, and Asia. Primary functions include:

• Supporting all users and managing helpdesk (Jira and ConnectWise)
• Managing and maintaining on-premise domain controllers (New York and D.C. offices) and the cloud backup in AWS
• On-premise Active Directory management, and Azure administration
• Creating PowerShell scripts for automation
• Cybersecurity - prevention and detection, patch management, mailflow monitoring, security SaaS management (TrendMicro, Mimecast, Prey, Arctic Wolf, Threatlocker, Appriver)
• Building and configuring the server room in New York and D.C. offices with the help of the IT Director (firewall, switches, storage, UPS and HVAC).
• Supporting office networks and providing necessary upgrades to access points and other networking equipment
• Rolling out new VoIP solution (Mitel to RingCentral migration), setting up and configuring physical communication devices
• Taking lead on conferencing equipment project, building four executive conference rooms with full AV capability within a constrained time and under budget
• Full responsibility over all asset management, including procurement, maintenance, deployment, finance and end-of-life
• O365, Sharepoint, Google Workspace administration
• Creating all documentation for knowledge transfer and user support
• Managing MDM solutions such as InTune and Kandji - later becoming Kandji and MacOS SME
• Creative Suite SME working closely with a large design team supporting Adobe software and Macintosh hardware
• Other responsibilities include user training, user onboarding and offboarding, controlling IT Department's budget, working with vendors, building AV equipment (podcast studio, editing bay), leading event equipment deployment and local network support for large events hosted by Questex (Javits Center NY, Las Vegas Convention Center NV)

A personal venture started during college, providing IT and hardware installation/repair services to home users and small businesses in Maryland, Illinois, and New York. Most responsibilities included hardware deployment and configuration, with more advanced projects (like office network configuration) appearing further in the venture. Later, offered custom computer building services to great success, with productivity hardware being the main focus. After moving to New York, work pivoted to assisting residents and small business in Manhattan and Brooklyn

Brought to the team with a specific goal of taking over all hardware maintenance and repair, while having a secondary function of assisting the team with any escalated requests. Primary responsibilities included:

• Asset management for all clients - repair, procurement, configuration, and end-of-life for a variety devices: PCs, Apple laptops/desktops, mobile devices, servers, and AV devices
• Supporting the engineering team with escalated tickets and assisting with security tasks
• Deploying and configuring networking and AV hardware at clients' offices, later supporting and maintaining all deployed and managed devices
• Creating comprehensive documentation for TCPs (technical point of contact) and the internal team for knowledge transfer

Tier 2 Engineer working for a local MSP supporting 20+ local businesses. Customer base included legal, education, commerce, marketing, and media firms. Main responsibilities included:

• Full helpdesk support for all customers
• Cybersecurity monitoring, intrusion prevention, and first response
• Planning disaster recovery for each client based on their specific needs
• Responding to service calls and assisting clients on location with all requests
• Procuring, deploying and configuring hardware for customers

Member of a specialized IT repair technician group responsible for hardware-related emergencies on campus. Responsibilities included:

• Providing repair services in classrooms, auditoriums, and at events
• Academic building network support with stationary support at the central library
• Working with other leads on new projects, such as building infrastructure in newly built academic buildings, creating AV, radio, podcast, and editing rooms for Mass Communications department
• Assisting administration with all IT needs
• Other responsibilities included cybersecurity, Active Directory maintenance, and Jamf MDM