Nikita Golizdra

Part of the on-premise IT team, supporting Simon and Schuster headquarters along with 12 other publishers and book production teams at the Rockefeller Center. Main responsibilities include:

• User support and helpdesk management (Jira, ServiceNow)
• On-premise and cloud-based Domain Controller management
• Okta SSO and identity management administration
• Intune and Jamf MDM administration - patching, implementing security features, creating deployment packages for new and existing devices
• Active Directory, Azure, O365, and Sharepoint administration
• Adobe Suite SME - direct support for approximately 200 designers, illustrators, and the pre-press team
• Application support, management and license distribution
• Network hardware support

Notable projects:

• Business critical hardware refresh
• Company-wide battery health tracking
• Creating new asset management procedure

Senior IT Specialist (2021-2022), later promoted to Systems Administrator (2022-2024), at a mid-sized digital media, marketing, and events firm with a user base of approximately 300 people spanning across US, Europe, and Asia. Primary responsibilities:

• User support and helpdesk management (Jira, ConnectWise)
• Managing and maintaining on-premise domain controllers (New York and D.C. locations) along with the cloud backup in AWS
• On-premise Active Directory management, and Azure Active Directory administration
• Creating PowerShell scripts for automation and implementing Jenkins plug-in for seamless scrip deployments
• Identity management and SSO integration (OneLogin, Okta, Jumpcloud)
• Cybersecurity - user training, prevention and detection, patch management, mailflow monitoring, security SaaS management (TrendMicro, Mimecast, Prey, Arctic Wolf, Threatlocker, Appriver)
• Building and configuring server rooms in New York and D.C. offices - Dell Servers and storage
• Supporting office networks and providing necessary upgrades to the networking equipment (Cisco Meraki Firewall, Switches, and Access Points)
• Deploying and supporting Mitel VOIP (later migrating to Ring Central)
• Building and supporting conferencing equipment (Custom solutions, and Microsoft Teams Room integration)
• Primary asset manager - procurement, maintenance, deployment, finance tracking and end-of-life
• O365, Sharepoint, Google Workspace administration
• Documentation creation for knowledge transfer and user support
• MDM administration - Intune and Kandji SME
• Adobe Creative Suite SME
• Other responsibilities include user training, user onboarding and offboarding, department budget control, working with vendors, building AV equipment (podcast studio, editing bay), event support

A personal venture started during college, providing IT and hardware installation/repair services to home users and small businesses in Maryland, Illinois, and New York. Most responsibilities included hardware deployment and configuration, with more advanced projects (like office network configuration) appearing further in the venture. Later, offered custom computer building services to great success, with productivity hardware being the main focus. After moving to New York, work pivoted to assisting residents and small business in Manhattan and Brooklyn

Brought to the team with a specific goal of taking over all hardware maintenance and repair, while having a secondary function of assisting the team with any escalated requests. Primary responsibilities included:

• Asset management for all clients - repair, procurement, configuration, and end-of-life for a variety devices: PCs, Apple laptops/desktops, mobile devices, servers, and AV devices
• Supporting the engineering team with escalated tickets and assisting with security tasks
• Deploying and configuring networking and AV hardware at clients' offices, later supporting and maintaining all deployed and managed devices
• Creating comprehensive documentation for TCPs (technical point of contact) and the internal team for knowledge transfer

Tier 2 Engineer working for a local MSP supporting 20+ local businesses. Customer base included legal, education, commerce, marketing, and media firms. Main responsibilities included:

• Full helpdesk support for all customers
• Cybersecurity monitoring, intrusion prevention, and first response
• Planning disaster recovery for each client based on their specific needs
• Responding to service calls and assisting clients on location with all requests
• Procuring, deploying and configuring hardware for customers

Member of a specialized IT repair technician group responsible for hardware-related emergencies on campus. Responsibilities included:

• Providing repair services in classrooms, auditoriums, and at events
• Academic building network support with stationary support at the central library
• Working with other leads on new projects, such as building infrastructure in newly built academic buildings, creating AV, radio, podcast, and editing rooms for Mass Communications department
• Assisting administration with all IT needs
• Other responsibilities included cybersecurity, Active Directory maintenance, and Jamf MDM