Daniel OKRZESIK
New Lenox,USA
Summary
Proactive in leading, motivating and managing others to achieve objectives. Focused on helping senior managers, employees and customers with wide-ranging needs. Highly professional, organized and flexible.
Overview
28
28
years of professional experience
Work History
Operating Partner
Tire Tracks
Frankfort, IL
06.2025 - 01.2026
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Mentored team members, fostering skill development and operational excellence.
- Implemented training programs to improve staff performance and compliance with procedures.
Assistant Manager
Left Lane Auto
Lemont, IL
10.2022 - 05.2025
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Store Manager/Assistant Store Manager
Mavis
Lockport, IL / New Lenox, IL
10.2020 - 10.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Helped average of 7 customers per day by responding to inquiries and locating products.
Director of Service
MIMO LLC
Downers Grove, IL
01.2019 - 06.2020
- Drove team performance through training, coaching and motivation of line employees.
- Supported sales team members to drive growth and development.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
Regional Service Director
COTG - A Xerox Company
Bolingbrook, IL
02.2017 - 09.2018
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Managed team of 48 service technicians in installation projects.
- Initiated process improvements to reduce cost of services.
- Completed 2 scheduled and unscheduled service calls per shift.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Field Service Manager
COTG - A Xerox Company
Bolingbrook, IL
03.2015 - 02.2017
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Managed team of 24 service technicians in installation projects.
- Coordinated installation and technical support of copier equipment.
- Initiated process improvements to reduce cost of services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Coordinated work of 24 employees by offering clear direction and motivational leadership.
Field Technology Service Manager
Ricoh USA
Addison, IL
11.1997 - 03.2015
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Managed team of 24 service technicians in installation projects.
- Coordinated installation and technical support of copier equipment.
- Initiated process improvements to reduce cost of services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Coordinated work of 24 employees by offering clear direction and motivational leadership.
Sales Associate
Pearl Automotive
Peotone, IL
08.2020 - 01.1900
- Listened to customer feedback and responded to maintain or improve processes.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Monitored business performance and improved customer experiences with staff guidance.
- Collaborated with staff members to plan training seminars and team-building events.
- Reviewed inventory, assessed needs, and placed orders to keep stock available for employees.
- Recruited and hired new employees based on company needs and culture.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Quigley South High School
Chicago, ILCertificate - Electronics Equipment Installation And Repair
ITT
Chicago, ILSkills
- Recruiting and hiring
- Performance improvements
- Schedule management
- Employee development
- Customer retention
- Retail operations
- Preventive maintenance
Timeline
Operating Partner
Tire Tracks
06.2025 - 01.2026
Assistant Manager
Left Lane Auto
10.2022 - 05.2025
Store Manager/Assistant Store Manager
Mavis
10.2020 - 10.2022
Sales Associate
Pearl Automotive
08.2020 - 01.1900
Director of Service
MIMO LLC
01.2019 - 06.2020
Regional Service Director
COTG - A Xerox Company
02.2017 - 09.2018
Field Service Manager
COTG - A Xerox Company
03.2015 - 02.2017
Field Technology Service Manager
Ricoh USA
11.1997 - 03.2015
Certificate - Electronics Equipment Installation And Repair
ITT
High School Diploma -
Quigley South High School
Personal Information
ID Number: 1815701779