Glenn Florczak
Old Bridge,NJ
Summary
Proven leader with a track record of operational excellence and efficiency optimization at Jersey Mike's Subs. Spearheaded promotional strategies, enhancing customer satisfaction and driving revenue growth. Skilled in team development and problem-solving, adept at fostering a culture of collaboration and continuous improvement. Achieved significant cost reductions through innovative process streamlining and vendor negotiations.
Overview
10
10
years of professional experience
Work History
Operating Partner
Jersey Mike's Subs
5712 Main Street, Williamsville NY
02.2023 - 08.2024
- Set and implemented promotional strategies to drive business growth.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost savings without compromising on quality or timeliness of deliveries.
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Collaborated with various departments to align operations with overall business objectives.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Recruited and hired qualified candidates to fill vacancies.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
Owner
No Limit Detailing LLC
NJ
01.2020 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Shift Leader
Jersey Mike's Subs
2145 NJ-35, Holmdel, NJ 07733
03.2014 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor Of Business Administration - Business Management
Neumann University
Aston Mills, PA05.2020
Skills
- Operational Excellence
- Data-driven decision-making
- Efficiency optimization
- Training and coaching
- Team Development
- Organizational Development
- Team Bonding
- Revenue Growth
- Cost Reduction
- Promotional planning
- Customer Relationship Building
- Recruitment and hiring
- Operations Management
- Marketing
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Leadership
- Relationship Building
- Team building
- Problem Resolution
- Training and Development
- Hiring and Training
- Goal Setting
Accomplishments
Throughout my career I have been a high valued athlete in the Ice Hockey world. This sport shaped me into the leader I am today. I played at a high level from the time I was 10 all the way until my college career ended.
Christian Brothers Academy (private school champions)
New Jersey Titans (U16 AAA)
New Jersey Hitman (Juniors and U18AAA)
Long Island Bobcats (Juniors)
Neumann University (Division 3 NCAA)
Timeline
Operating Partner
Jersey Mike's Subs
02.2023 - 08.2024
Owner
No Limit Detailing LLC
01.2020 - 12.2022
Shift Leader
Jersey Mike's Subs
03.2014 - 08.2020
Bachelor Of Business Administration - Business Management
Neumann University