Daniel O'Leary
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Retail Sales/Shipping & Receiving Specialist
Recreational Equipment, Inc.
10.2021 - Current
- I am in charge of receiving and processing all inventory that gets delivered to the store along with the organization of the Shipping and Receiving Warehouse
- Additionally, I work on the sales floor and the bike shop by helping customers outfit for their next adventure(s)
- I am familiar with the big-picture and small-picture operations of the store and am able to assist any sales associate or customer who needs help
- I also assume the role of leader occasionally and delegate tasks to other members of the team.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Collaborated with team members to achieve monthly sales targets and maintain high-performance standards.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Trained new staff members on company operations, policies, procedures, and best practices for retail sales success.
- Implemented visual merchandising strategies to optimize product display and attract customer interest.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card authorizations.
- Utilized strong communication skills to build rapport with customers and coworkers
- Managed time effectively across multiple responsibilities
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Bachelor's Level Therapeutic Support
Kaleidoscope Family Solutions, Inc.
08.2023 - 04.2024
- Assist youth in acquiring and maintaining skills as specified in the treatment plan and help guide caregivers as well
- Strengthen parenting practices, allowing them to successfully manage challenging behaviors and situations
- Identify precursors and triggers that result in impairment
- Help youth develop effective and meaningful ways to manage their behaviors and appropriately express their emotions
- Develop creative approaches to strengthen, achieve and practice proper use of coping and social skills in natural settings to promote positive peer and family relationships
- Support individuals during periods of transition
- Model positive skills and pro-social behaviors
- Identify and connect caregivers with needed resources.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Event Staff Supervisor
Bob Carpenter Center
01.2016 - 03.2020
- While employed part-time at the Bob Carpenter Center, I was responsible for many duties pertaining to events that are held at the Bob
- These duties include supervising event staff during events, ushering guests to their seats, scanning guest tickets and setting up for events held at the Bob
- Some events include athletic events (i.e. basketball and volleyball), music concerts and events hosted by the University of Delaware (i.e. UDance Marathon).
- Enhanced event efficiency by streamlining staff assignments and schedules.
- Optimized event operations through effective communication with team members and clients.
- Managed event staff to ensure timely setup, execution, and breakdown of events.
- Improved customer satisfaction by addressing concerns and resolving issues promptly.
Lawn Care
Delaware Lawn Crew LLC
06.2018 - 08.2019
- Lawn care and maintenance (ie
- Mowing, trimming, blowing, planting, mulching, etc.)
Ground Technician
Davey Tree Expert Company
07.2015 - 08.2016
- While employed at Davey as a seasonal employee (summer), I was responsible for assisting in the pruning/removal of trees
- I have experience in tree climbing and bucket operation
- Tree pruning/removal entails cutting, dragging/carrying, chipping brush and debris, etc.
Ground Technician
Tree/Lawn Care
06.2014 - 05.2015
- Lawn care and maintenance (ie
- Mowing, trimming, blowing, planting, mulching, etc.), tree removal (ie
- Cutting, dragging/carrying, chipping brush and debris).
Education
Master of Science - Criminal Justice: Forensic Psychology
Liberty University
Lynchburg, VA05.2025
Bachelor's - Psychology
University of Delaware
Newark, DE05.2023
High School Diploma -
Charter School of Wilmington
Wilmington, DE06.2015
Skills
- Healthcare Provider CPR/AED Certified
- Accurate and clear communication both verbally and written
- Leadership and Supervision
- Microsoft, Google, and Apple documents experience
- Organizational Management
- Task Prioritization
- Multitasking Abilities
- Teamwork and Collaboration
- Critical Thinking
- Organizational Skills
Accomplishments
- Eagle Scout Rank - Boy Scouts of America - 17 March 2015
- Black Belt - Kenpo Karate - 25 April 2009
Timeline
Bachelor's Level Therapeutic Support
Kaleidoscope Family Solutions, Inc.
08.2023 - 04.2024
Retail Sales/Shipping & Receiving Specialist
Recreational Equipment, Inc.
10.2021 - Current
Lawn Care
Delaware Lawn Crew LLC
06.2018 - 08.2019
Event Staff Supervisor
Bob Carpenter Center
01.2016 - 03.2020
Ground Technician
Davey Tree Expert Company
07.2015 - 08.2016
Ground Technician
Tree/Lawn Care
06.2014 - 05.2015
Master of Science - Criminal Justice: Forensic Psychology
Liberty University
Bachelor's - Psychology
University of Delaware
High School Diploma -
Charter School of Wilmington