Daniel Oliphint
Beaumont,Texas
Summary
Detail-oriented and organized Administrative Assistant with a proven track record in customer service, office coordination, and inventory management. Skilled in handling client interactions, scheduling, and maintaining accurate records, while improving operational efficiency by up to 30%. Strong multitasker with excellent communication and problem-solving abilities, consistently delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Brown & Brown Pizza Inc
09.2022 - Current
- Managed 50+ daily deliveries with a 98% on-time success rate, ensuring high customer satisfaction and attention to detail in fast-paced environments.
- Handled customer service inquiries and resolved order discrepancies, contributing to a 15% increase in positive customer feedback.
- Processed transactions efficiently via mobile systems, maintaining 100% accuracy in billing and cash management.
- Developed strong time-management skills by optimizing delivery routes, consistently meeting delivery deadlines during peak hours.
- Maintained accurate records for deliveries, including addresses, time logs, and customer preferences, ensuring data integrity and streamlined operations.
Inventory Manager
Nordstrom
05.2023 - 08.2023
- Led a team of 15+ staff in inventory management, increasing efficiency by 20% and ensuring 100% accuracy in stock levels through rigorous training and assessment protocols.
- Implemented a new inventory management system, resulting in a 30% reduction in order processing time and a 10% increase in overall customer satisfaction.
- Conducted routine audits and compliance checks, maintaining 100% adherence to safety and regulatory standards, and reducing inventory shrinkage by 12%.
- Collaborated with purchasing and sales departments to forecast demand and plan inventory needs, achieving a 95% in-stock rate for high-demand products during peak seasons
Respite Care Provider
Spindletop Center
12.2020 - 07.2022
- Delivered planned and emergency respite care to clients per week, ensuring a safe and supportive environment and achieving a 100% satisfaction rate from client feedback surveys.
- Compiled and documented over 100 progress reports annually, enhancing individualized care plans and improving client goal achievement by 20%.
- Facilitated 10+ recreational and skill-building activities per month, fostering client engagement and promoting a 25% increase in reported well-being.
- Coordinated and executed safe transportation for clients to 20+ appointments and activities monthly, ensuring 98% on-time arrival and adherence to schedules.
Sales Lead
Dick's Sporting Goods
07.2020 - 12.2020
- Collaborated with branch personnel and vendor representatives to identify and stock new items, increasing inventory turnover by 15%.
- Assisted in developing business plans, driving performance, and achieving annual sales goals and KPIs.
- Fostered seamless communication between customers, staff, and management, elevating overall customer experience and operational efficiency.
Aquatics Manager
Lamar Aquatics
03.2016 - 06.2020
- Coordinated, instructed, and sold lifeguarding, CPR, and swim courses for customers and staff, achieving a 95% customer satisfaction rate.
- Organized and presented monthly in-service training sessions for over 15 employees, ensuring compliance with safety standards.
- Managed customer and employee disputes, maintaining a high standard of customer service and fostering collaborative solutions.
- Created purchase orders for new pool and employee equipment, resulting in a 20% improvement in operational efficiency.
- Supervised mechanical operations and repair of the pool, maintaining 100% operational uptime.
Education
Bachelor of Business Administration - BA in Management Information Systems & Business Management -
Lamar University
Beaumont, TX05.2020
Skills
- Risk Management
- Customer Service
- Organization
- Collaboration and Relationship Building
- Adaptability
- Detail-Oriented
Accomplishments
- Led the club to receive the highest budget among Lamar's sports clubs for four consecutive academic years.
- Organized and participated in over 15 fundraisers and 90+ hours of volunteer work, increasing club activity by 80%.
- Conducted weekly goal-oriented officer meetings, resulting in a 50% increase in member count and activity.
- Created and presented annual budget presentations, utilizing data-driven projections for club growth.
Club President
Lamar Ultimate Frisbee Club, Beaumont TX September 2016-May 2020
Timeline
Inventory Manager
Nordstrom
05.2023 - 08.2023
Delivery Driver
Brown & Brown Pizza Inc
09.2022 - Current
Respite Care Provider
Spindletop Center
12.2020 - 07.2022
Sales Lead
Dick's Sporting Goods
07.2020 - 12.2020
Aquatics Manager
Lamar Aquatics
03.2016 - 06.2020
Bachelor of Business Administration - BA in Management Information Systems & Business Management -
Lamar University
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