Daniel Oliveira
Farmingville,NY
Summary
Resourceful IT Field Technician known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, hardware configuration, and software installation. Excel in problem-solving, communication, and time management, ensuring optimal service delivery and client satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Field Technician
Pathway Systems Design
Amityville, New York
05.2024 - Current
- Installed and configured hardware and software for client systems.
- Provided on-site technical support for network issues and system failures.
- Conducted routine maintenance and troubleshooting of IT equipment.
- Documented service requests and resolutions in ticketing system.
- Maintained inventory of IT supplies and equipment for efficient operations.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
Geeksquad
Best Buy
01.2023 - 04.2024
- Planned and executed strategies to increase business and drive profit growth.
- Delivered fast and friendly service to handle questions and service complaints.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Troubleshot and resolved network connectivity issues for individual users and departments.
- Managed backups of critical data to prevent loss due to hardware failures or other issues.
- Conducted training sessions for employees on new software applications or technologies.
Leader
Best Buy
01.2023 - 04.2024
- Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs.
- Improved team performance by offering direction and hands-on support.
- Verified employee performance, checking each job and retraining or disciplining to correct problems.
- Monitored employee performance metrics to ensure adherence to quality standards.
- Collaborated with other departments to streamline processes and improve overall productivity.
- Trained new employees on company policies, procedures, and software systems.
- Reviewed daily data reports for accuracy and addressed any discrepancies immediately.
- Identified areas of improvement in team performance and implemented necessary changes.
- Led weekly team meetings to discuss updates, progress, and address any concerns or issues.
Mason Foreman
Tully
01.2020 - 01.2022
- Prepared mortar according to specific formulas for type of masonry and customers' specifications.
- Achieved smooth finishes by removing excess mortar and completing joints properly for uniform and well-sealed appearance.
- Removed unwanted or damaged masonry with sledgehammers and chisels.
- Maintained tools and equipment used in masonry work.
- Constructed various masonry structures using bricks, stones, and blocks.
- Inspected completed work for quality control purposes.
- Cut materials into specific shapes using hand tools or power saws.
- Trained apprentices in proper techniques and practices of trade.
- Followed safety protocols to prevent injuries during construction projects.
- Operated power tools such as drills and saws for cutting and shaping materials.
- Repaired existing masonry work to maintain structural integrity.
- Mixed mortar and concrete ensuring correct consistency for application.
Education
Associate of Science - Computer Science
Suffolk County Community College
Selden, NY 09.2018 - 05.2020
Skills
- Hardware installation
- Network troubleshooting
- System configuration
- Ticketing systems management
- IT support
- Structured Cabling
Date - Version
06/01/24
Certification
- CompTIA A+
- Comptia Network+
- OSHA 10+
- OSHA 30+
Summary
HP Z2 G9 SFF Workstation Desktop PC, Small Form Factor, Standard Half Height Graphics Base Unit, Full Height Graphics Base Unit, Windows 11 Pro, Windows 11 Home, Windows 10 Pro, Linux-ready, Intel Core i5-14400, 2.5GHz, 4.7GHz, 20MB, 6, 12, Intel Core i7-14700, 2.1GHz, 5.3GHz, 33MB, 8, 16, NVIDIA T400, 4GB, NVIDIA T1000, 8GB, SATA Hard Drives, 500GB SATA 7200 rpm, 1TB SATA 7200 rpm, 2TB SATA 7200 rpm, PCIe Solid State Drives, 512GB PCIe-Gen 4x4, 1TB PCIe-Gen 4x4, 2TB PCIe-Gen 4x4, 3.95 inches, 15.1 inches, 12.1 inches, Starting at 5.0kg (11.1lbs), 5 to 35 C, -40 to 60 C, 10% to 85% RH, 10% to 90% RH, 260W PSU, Standard Half Height Graphics Base Unit, 450W PSU, Standard Half Height Graphics Base Unit, 550W PSU, Full Height Graphics Base Unit, Three years, limited warranty and service offering
Languages
- English, Native
- Portuguese, Conversational
Timeline
IT Field Technician
Pathway Systems Design
05.2024 - Current
Geeksquad
Best Buy
01.2023 - 04.2024
Leader
Best Buy
01.2023 - 04.2024
Mason Foreman
Tully
01.2020 - 01.2022
Associate of Science - Computer Science
Suffolk County Community College
09.2018 - 05.2020
Similar Profiles
Nathan YuNathan Yu
Volunteer at Architecture Design Engineering PathwayVolunteer at Architecture Design Engineering Pathway
Kyle A. AltKyle A. Alt
HVAC Technician at Certified Systems / Mechanical Design SystemsHVAC Technician at Certified Systems / Mechanical Design Systems
Sanket GajjarSanket Gajjar
Principal Software Engineer at Cadence Design SystemsPrincipal Software Engineer at Cadence Design Systems
Kelly De RienzoKelly De Rienzo
Teaching Assistant (TA) at Patchogue Medford School DistrictTeaching Assistant (TA) at Patchogue Medford School District
Emma HaberstrohEmma Haberstroh
Swim Instructor at Streamline BrandsSwim Instructor at Streamline Brands