Daniel Oliver
Triadelphia,WV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Local Manager I&M
Frontier Communications
Wheeling, WV
04.2021 - 03.2022
- Maintained accurate records of employee attendance and payroll information.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with health and safety regulations within the workplace.
- Participated in weekly meetings with corporate management team.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Installation & Maintenance Tech
Frontier Communications
Wheeling, WV
06.1999 - 02.2020
- Answered normal and after-hours service calls.
- Install and repair customer's phone and internet services
- Read and interpreted existing and new engineering prints, and spliced copper and fiber optic cables accordingly
- Installed and Repaired FIOS services
- Repaired T1's, SLC remote systems, monitored and repaired all components of air pressure systems
- Locate, identify and repair of aerial, underground, and buried cables and splices
Residential Sales and Service Consultant
Verizon
Washington, PA
12.1996 - 06.1999
- Handled residential calls for new service and addressed related inquiries
- Managed customer complaints by acting as supervisor, ensuring satisfactory resolutions of disputes
- Educated current employees on new methods and procedures for enhanced efficiency
- Served as a NED (new employee development) coach
Education
Associate of Applied Science - Criminal Justice
West Virginia Community College
Wheeling WV4 1986
Skills
- Key Performance Indicators
- Performance Management
- Labor relations
- Team Leadership
- Cross-Functional Teamwork
- Verbal and written communication
Accomplishments
- During my service in the United States Air Force I was selected as Squadron Airman and NCO of the month
- Also during my service I was selected as a distinguished graduate during NCO leadership school
- I earned an Achievement medal during Operation Desert Storm for streamlining the C-5 engine harness rebuild process
- Served as CWA Local Vice President and 2 terms as Local President
Timeline
Local Manager I&M
Frontier Communications
04.2021 - 03.2022
Installation & Maintenance Tech
Frontier Communications
06.1999 - 02.2020
Residential Sales and Service Consultant
Verizon
12.1996 - 06.1999
Associate of Applied Science - Criminal Justice
West Virginia Community College
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