Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Omphroy

Paterson,NJ

Summary

Detail-oriented professional with over 10+ years of diverse experience in Customer Service, Talent Sourcing, and Executive Assistance. Strong focus on team collaboration and achieving measurable results. Reliable and adaptable, excelling in fast-paced and dynamic environments. Skilled at managing high-pressure situations, and aligning diverse stakeholders toward shared goals. Proficient at translating interpersonal, organizational, and strategic planning expertise into effective safety program management, hazard prevention, and risk mitigation dedicated to fostering safe, productive work environment.


Overview

2026
2026
years of professional experience
3
3
Certifications

Work History

Customer Support Specialist

Big Messages LLC
02.2025 - Current
  • Managed over 100+ high volume calls while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the operations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Talent Agent

Stewart Talent Agency
03.2021 - 01.2025
  • Lead the Lifestyle department by recruiting and developing relationships with over 150 talent while actively pursuing new business opportunities.
  • Liaised with other company stakeholders to establish sales methods to increase client bookings through strategic marketing efforts, including social media promotion and targeted outreach
  • Managed multiple talent schedules, coordinate auditions and bookings, review and negotiate contracts, and oversee client billing with efficiency and attention to detail.
  • Collaborated with agency team members to develop innovative approaches for showcasing talent in a competitive market.
  • Developed strong relationships with casting directors, producers, and other industry professionals to secure opportunities for represented talent.

Talent Agent

Ford Models Inc
3 2018 - 10.2020
  • Managed an international roster of talent and secured bookings and campaigns worth over $100k annually for the largest fashion companies in the world, with a proven track record of following leads and creating and maintaining client relationships.
  • Assisted with onboarding talent, calendar management, coordinating travel arrangements, invoicing, contract review and fulfilling daily administrative tasks.
  • Attended industry events and used interpersonal skills to expand and enhance the company's network of contacts and to promote talent.

Talent and Acquisition Manager

Wilhelmina International
8 2017 - 3 2018
  • Spearheaded a new department on the west coast and oversaw its expansion through successful talent recruitment initiatives and securing new business opportunities.
  • Managed full-cycle recruitment for over 100 new talent, conducted market research for prospective business leads and strengthened existing relationships.
  • Worked closely with legal and finance teams to finalize contracts, guaranteeing compliance with relevant regulations and laws.
  • Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.

Executive Assistant to the VP and CEO

Wilhelmina International
10.2015 - 08.2017
  • Managed CEO's calendar, oversaw international and domestic travel arrangements and served as an essential point of contact for internal and external communication.
  • Coordinated multi-million dollar negotiations for celebrity talent and managed a long standing business deal worth over 1M annually.
  • Consolidated license agreements and oversaw the opening of multiple new departments and the orientation of newly hired directors.
  • Handled with discretion highly sensitive HR related issues and operated as office manager by budgeting changes in office décor, managing conference rooms and overseeing multiple email accounts.
  • Organized office wide events, international management and staff meetings and company board meetings.
  • Supported decision-making processes with well-researched reports and presentations on business trends and industry developments.
  • Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.

Administrative Assistant

Boston Children's Hospital
03.2013 - 10.2015
  • Coordinated Chief Oral Surgeon's schedule and developed new office management procedures which directly increased patient capacity by 30% thereby improving the accuracy of data entry and by reorganizing the structure and effectiveness of the practice calendar.
  • Ensured the hospital safety policies and standards are met, and all additional safety measures and protocol are in line with the OSHA regulations.
  • Ensured all medical generated waste is disposed of properly according to EPA requirements following cradle to grave.
  • Acted as liaison between outside departments, clinical staff and the surgeon in order to achieve efficient and professional patient scheduling and care.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Assistant Manager

Abercrombie & Fitch
06.2011 - 10.2015
  • Hiring Manager for detail oriented, high volume clothing store with seasonal deadlines.
  • Managed weekly schedule for 15+ employees, processed payroll, while supervising employee and new manager trainings and
  • Improved customer satisfaction by 15% addressing and resolving complaints promptly.
  • Supervised day-to-day operations to ensure customers satisfaction, quality and service expectations are met.
  • Developed strong working relationships with staff, fostering a positive work environment building employee morale.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Bachelor of Music - Music

Boston University College of Fine Arts
Boston, MA

Master of Arts - Music

Berklee College of Music
Boston, MA

Skills

  • Interpersonal and Communication skills
  • Verbal and written communication
  • Microsoft office 365 Suites
  • Problem solving and Critical thinking
  • Team building
  • Administrative and executive support
  • Office management and event planning
  • Calendar management and travel coordination
  • Project Management
  • Customer service excellence
  • Active listening
  • Time management
  • Problem-solving
  • Call center experience
  • Strong negotiation skills
  • Client management

Certification

Red Cross Adult CPR/AED/First-Aid Certification

Timeline

Customer Support Specialist

Big Messages LLC
02.2025 - Current

Talent Agent

Stewart Talent Agency
03.2021 - 01.2025

Executive Assistant to the VP and CEO

Wilhelmina International
10.2015 - 08.2017

Administrative Assistant

Boston Children's Hospital
03.2013 - 10.2015

Assistant Manager

Abercrombie & Fitch
06.2011 - 10.2015

Talent Agent

Ford Models Inc
3 2018 - 10.2020

Talent and Acquisition Manager

Wilhelmina International
8 2017 - 3 2018

Bachelor of Music - Music

Boston University College of Fine Arts

Master of Arts - Music

Berklee College of Music

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