Daniel Ortiz
Lorain,OH
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Red Robin
Independence, OH
09.2019 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and hired qualified candidates to fill open positions.
Cook Shift Leader
Red Robin
Avon, OH
11.2011 - 08.2019
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Monitored food preparation to ensure quality standards were met.
- Ensured kitchen staff followed health and safety regulations.
- Trained new cooks on proper food handling techniques.
- Reviewed food orders to verify accuracy before they were sent out.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
Education
High School Diploma -
Lorain Admiral King
Lorain, OH06-2009
Skills
- Performance Management
- Workforce Management
- Operations Management
- Staff Development
- Business Administration
- Strategic Planning
Accomplishments
Won manager of the Quarter in 2021
Certification
Servesafe certified
Timeline
Manager
Red Robin
09.2019 - Current
Cook Shift Leader
Red Robin
11.2011 - 08.2019
High School Diploma -
Lorain Admiral King