Daniel Ortiz
Houston,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Amazon.com Services, excelling in customer satisfaction and warehouse efficiency. Adept at teamwork and leadership, I consistently met productivity goals while ensuring safety and accuracy. Committed to learning and adapting, I thrive in fast-paced environments and effectively resolve conflicts.
Overview
2
2
years of professional experience
Work History
Fulfillment Associate
Amazon.com Services
03.2024 - Current
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Customer Service Representative
Family Dollar
08.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Kashmere High School
Houston, TXSkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Amazon.com Services
03.2024 - Current
Customer Service Representative
Family Dollar
08.2023 - 02.2024
GED -
Kashmere High School
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