DANIEL ORTIZ
Casselberry,Florida
Summary
A highly motivated individual, driven by passion and a dedication to serve vulnerable populations. In addition to my experience in social services, having held positions within both government and non-profit organizations, from direct care services to management and executive leadership for over 18 years, I am a skilled Training Specialist highly effective at conducting group training sessions focused on topics related to Domestic Violence, Systems, Trauma, and Self Care as well as Organizational and Personal Professional Growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Director
Violence Intervention Program
2018.12 - 2023.11
- Provide operational oversight of four programs including a 24/7 Emergency Hotline, a Rapid Re-Housing Program, eight Emergency Shelter Units and one Transitional Housing facility in the New York City Shelter System
- Manage departments with over 20 direct care workers and provide direct supervision of Program Managers and an Associate Director
- Review case notes, psychosocial assessments and documentation requirements for case management
- Review data for accuracy, entered into internal database management systems as well as external government and funder required applications
- Facilitate workshops, trainings, and presentations on various topics related to Domestic Violence to internal staff, interns and volunteers, as well as external partners, including service providers, elected officials, media, and other professionals.
- Represent the agency at events including task force meetings, committee meetings, conferences, city/state coalitions, and board meetings.
- Serve as community liaison; establish and maintain relationships with other community-based organizations, government agencies and coalitions.
- Support the Executive Director in developing organizational goals, objectives and in designing and implementing programs to meet them
- Assist in the development of grant ideas, support fundraising.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Program Manager
Violence Intervention Program
2018.01 - 2018.12
- Managed and supervised administrative and daily program operations of multiple residential facilities including but not limited to: admissions, discharges, adherence to program occupancy, maintenance, turnover and overall care management
- Provided direct supervision of eight social services team members, maintenance staff and interns
- Conducted regular inspections of all residential facilities, including fire inspections and maintenance repairs
- Supervised the development and implementation of supportive programs and trauma informed, client centered practices
- Managed all contracts and licensing bodies for optimal performance and compliance with grant obligations as well as local, state and federal laws, policies, regulations and procedures
- Established strong relationships with government agencies including the NY Health and Hospitals, Department of Homeless Services, Human Resource Administration, Administration for Children’s Services, and NYC Police Department
- Provided support services to troubleshoot complex cases with external systems, ensuring proper policies and protocols are followed
Policy and Training Coordinator
New York City Mayor’s Office
2016.02 - 2018.01
- Facilitated 800+ virtual, in-person and blended, high-quality learning sessions for government agency employees, non profit organizations and external stakeholders.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Recommended updates to current legislation, regulations and policies.
Domestic Violence Response Team Coordinator (DVRT)
New York City Mayor's Office
2015.11 - 2016.02
- Collaborated with city agencies and community partners to provide a rapid response and meet the immediate and ongoing service and safety needs of victims of intimate partner violence, sex trafficking or elder abuse who are at a high risk for escalating abuse, serious physical injury or fatality
- Facilitated multi-disciplinary case conferences to ensure a wholistic approach to the safety of vulnerable populations.
- Tracked records, created reports, collected documentation and maintained communication between clients and community response teams.
Team Leader/ Crisis Hotline Supervisor
Safehorizon
2015.01 - 2015.11
- Supervised a team of 12 employees managing incoming crisis calls.
- Ensured integrity of hotline responses via regular quality assurance checks and supervisory sessions, inclusive of case practice, call monitoring.
- Maintained overall safe work environment with an emphasis on self care practices,
- Conducted training and mentored team members on best practices when engaging with vulnerable populations in crisis
- Prepared, analyzed, and interpreted reports to measure performance.
Director, Police Program & Emergency Transfer Program
Safehorizon
2011.12 - 2015.01
- Oversaw operations at multiple locations and provided corrective feedback to achieve daily and long-term funder deliverables.
- Established strong collaborative relationships with Law Enforcement, local Housing Authorities and Social Service agencies.
- Provided trainings and conduct presentations on various topics including domestic violence, police policy and public housing.
- Conducted a specialized training series with the National Basketball Association and Major League Baseball on topics related to Domestic Violence
- Liaised and provided consultation to city agencies on high-risk cases.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Conducted safety assessments and develop safety plans on high-risk cases, as well advocacy regarding housing, shelter, social service and criminal justice systems
- Responsible for monitoring program budget, protocols, and operations.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Borough Manager
Safehorizon
2011.04 - 2011.12
- Supervised a team of case managers, located in multiple police precincts citywide.
- Troubleshoot complex cases.
- Facilitated trainings for law enforcement officers on topics related to domestic violence and crime victimization
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored contractual obligations, met deliverables, prepared various reports and analyzed statistical data.
- Developed and maintained collaborative relationships with government leaders and other community based organizations.
Case Manager
Safehorizon
2008.04 - 2011.04
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Accompanied police officers on home visits, to victims that reported abuse.
Assistant Coordinator of House Management
Berkshire Farm Center
2007.05 - 2008.04
- Train staff on Therapeutic Crisis Intervention to ensure safe interventions with youth at the detention facility
- Provided Independent Living Skills to youth, for successful integration back into their communities
- Met with county Department of Social Services, Office of Children and Family Services, and court liaisons regularly to discuss case outcomes and recommendations for release from detention facility
- Maintained the structural foundation of the home for the safety and security of the residents
- Maintain a structured environment and daily routine.
Childcare Worker
Lasalle School For Boys
2006.01 - 2007.05
- Maintained a structured environment for youth at a non secure detention facility, and an effective schedule balance between rest, activities, and instruction.
- Prepared group activities to enhance socialization, communication and problem-solving skills for youth.
- Encouraged youth to develop healthy social and emotional skills.
- Liaised with parents and guardians to discuss child progress.
- Led youth in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Master of Social Work - Organizational Managment & Leadership
Hunter College, Silberman School of Social Work
New York, NY05.2018
Bachelor of Arts - Anthropology; Deviant Behavior And Social Control
John Jay College of Criminal Justice
New York, NY12.2010
Regents Diploma -
Fordham Preparatory School
06.2001
Skills
- Collaborative Leadership
- Team Building and Motivation
- Administrative Oversight
- Problem Solving
- Organizational Development
- Professional Development
- Crisis Management
- Training and Development
- Performance Evaluations
- Spanish Fluency
Consulting Experience
Consultant & Lead Facilitator, From Trauma to Trust/Equal Justice USA
Nationwide, 02/2020-Present,
- Utilize restorative facilitation practices, grounded in racial equity to lead dialogue, manage conflict and tension, build empathy and increase knowledge on trauma.
- Facilitate trainings for law enforcement agencies and community addressing symptoms of personal, community, historical, and racial trauma.
- Build necessary skills to address trauma and to problem-solve when it arises personally and/or in community.
- Assist in the evaluation of content, design and implementation of trainings
Volunteer Experience
Marist Brothers Mid-Hudson Valley Camp,
Esopus, NY, Co-Director, 08/1997-present,
- Lead children ages 8-13 in creative, athletic, and educational activities at seven day sleep away camp, while maintaining a safe and orderly environment.
- Manage camp administrative duties and property maintenance throughout the year.
Certification
Certificate in Human Services
Certificate in Methods of Instruction
Languages
English
Spanish
Timeline
Senior Director
Violence Intervention Program
2018.12 - 2023.11
Program Manager
Violence Intervention Program
2018.01 - 2018.12
Policy and Training Coordinator
New York City Mayor’s Office
2016.02 - 2018.01
Domestic Violence Response Team Coordinator (DVRT)
New York City Mayor's Office
2015.11 - 2016.02
Team Leader/ Crisis Hotline Supervisor
Safehorizon
2015.01 - 2015.11
Director, Police Program & Emergency Transfer Program
Safehorizon
2011.12 - 2015.01
Borough Manager
Safehorizon
2011.04 - 2011.12
Case Manager
Safehorizon
2008.04 - 2011.04
Assistant Coordinator of House Management
Berkshire Farm Center
2007.05 - 2008.04
Childcare Worker
Lasalle School For Boys
2006.01 - 2007.05
Master of Social Work - Organizational Managment & Leadership
Hunter College, Silberman School of Social Work
Bachelor of Arts - Anthropology; Deviant Behavior And Social Control
John Jay College of Criminal Justice
Regents Diploma -
Fordham Preparatory School
Certificate in Human Services
Certificate in Methods of Instruction
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